Job Responsibility:

Resident Support Supervisor

Position Information

Job Title:

Resident Support Supervisor

Program/Department/Team:

Housing Support Services

Reports to: Manager, Housing & Support Services

Date Completed: January 9

Status: Full- Time, Permanent Non-union

Program/Department Summary

Jean Tweed Centre supports and operates a number of housing and residential programs for women and their families with histories of substance use and/or mental health concerns.

Position Purpose

As a Resident Support Supervisor you will provide supervision and support a team approach to case planning, consistent with evidence-based practices in the fields of mental health and substance use; support your teams to manage crisis situations, conflict resolution, and risk assessments; provide coordination of the daily operations of the programs.

Responsibilities

Service

- Support day-to-day operations of the programs.
- Provide coordination and support across teams to enhance continuity and quality of care.
- Oversee the maintenance of documentation, including discharge summaries and clinical notes.
- Maintain professional practice standards and any relevant reporting and licencing.
- Oversee and complete statistics and reports on program activities and special projects where applicable.
- Monitor implementation of policies and procedures within the department.
- Represent the Jean Tweed Centre in the community.
- Establish interdepartmental collaborative relationships.
- As required, provide after-hours emergency coverage on a rotational basis.
- Re-deployment to various JTC Residential sites for support as needed
- Monitor the safety, health and well-being of the clients under the program care.





Staff Supervision

- Orient, train, supervise and coach program staff.
- Participate in, and/or lead all relevant staff meetings as appropriate.
- Formulate and schedule the work of program staff and authorize and effectively control the overtime work of such staff.
- Facilitate team building via communication and positive working relationships with staff.
- Support employees to supervise student placements and volunteers.

Organizational

- Conduct job responsibilities with a commitment to harm reduction, trauma- informed, women-centered and anti-oppressive practices.
- Abide by the Occupational Health and Safety Act, and work in a manner that is safe, reporting incidents immediately to direct supervisor.
- Adhere to the policies and procedures of The Jean Tweed Centre.
- Perform other duties as assigned in order to meet the overall goals and objectives of The Jean Tweed Centre.
- Maintain a client service orientation including learning about/addressing client needs and concerns.
- Work collaboratively including respecting others, sharing information, consulting and celebrating shared successes.
- Demonstrate accountability by holding self responsible and following through on commitments.
- Support inclusion and equity by respecting others, embracing diversity and addressing oppression.




- Commit to continuous learning through professional development, giving and receiving constructive feedback and applying new skills.

Qualifications

- Degree or Diploma in Social Work or relevant field.
- Minimum 3-5 years of experience in related field.
- Minimum 2 years supervisory experience in a unionized environment.
- Approach to leadership consistent with organizational values.
- Knowledge and understanding of women's issues, particularly as they relate to women with substance use, mental health and/or gambling concerns.
- Excellent decision-making, problem-solving and conflict/crisis management skills
- Excellent interpersonal skills, with the ability to build positive and collaborative working relationships with individuals and teams.
- Strong computer skills including working knowledge of Microsoft Office Suite
- Excellent oral and written communication skills.
- Excellent individual and group supervisory skills.
- Administrative, project management and program development skills.

Job Types: Full-time, Permanent

Salary: $60,000.00-$65,000.00 per year

Benefits:

- Dental care
- Employee assistance program
- Paid time off
- Vision care

Adaptable Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Evening shift
- Holidays
- Night shift
- On call
- Weekends as needed

Education:

- Bachelor's Degree (preferred)

Experience:

- leadership: 3 years (preferred)

Licence/Certification:

- First Aid Certification (preferred)

Ability to Commute:

- Toronto, ON (required)

Ability to Relocate:

- Toronto, ON: Relocate before starting work (required)

Work Location: In person

📌 Resident Support Supervisor (Toronto)
🏢 Jean Tweed Treatment Centre
📍 Toronto