Job Responsibility:

About Kinaxis

Kinaxis is the global leader in modern supply chain management. We serve supply chains and the people who manage them in service of humanity. Our software is trusted by renowned global brands to provide the agility and predictability needed to navigate today's volatility and disruption. We combine our patented concurrency technique with a human-centered approach to AI to empower businesses of all sizes to orchestrate their end-to-end supply chain network, from multi-year strategic planning through down-to-the-second execution and last-mile delivery. For more news and information, please visit kinaxis.com or follow us on LinkedIn.

Learning Architect, Customer Enablement

Job location: This is a remote position. You can work from home and be located anywhere in the Canada. If you are located in Ottawa, Canada, please note we work in a hybrid environment where the expectation is to be in the office 3 days per week.

About the role

Are you ready for your next career step applying and leveraging your consulting and/or supply planning experience to support Digital Business Transformation ? This is an ideal opportunity for anyone working in a Skilled Services role. As a Learning Architect dedicated to Kinaxis Customer Enablement, you will focus on delivering tailored education services to Kinaxis customers, supporting change management, and ensuring efficient End-User adoption of RapidResponse ®. You will primarily focus on designing courses that are a best-fit for ensuring successful go-live and customer's self-sustainment. In addition, you may provide advice and services like creating solution walkthrough demonstrations, applied learning exercises to enable customer's Center of Excellence (COE), or facilitate train-the-trainer bootcamp to support our customers' in-house onboarding of new planners.

What you will do

- Apply Kinaxis 3D methodology (Design, Develop and Deliver) to provide every customer with a roadmap to in-house upskilling and efficient End-user adoption of RapidResponse ®.
- Develop and deliver bootcamp and workshop style classroom (virtual or onsite delivery)



education to audiences spanning from Core project team (IT and business) to End-Users (planners) on RapidResponse ®.
- Develop new courseware to support customer specific trainings and/or continuous improvements of existing standard e-learnings on RapidResponse ®.
- Guide customers on training environment setup and configuration, design of their learning paths, perform training audits and provide certification support.
- Contribute to continuous improvements of our methodologies and innovations to learning services.
- Mentoring of new instructors and/or custom content developers.

What we are looking for

- A Bachelor/Master degree with 3-5 years of relevant experience in supply chain planning, preferably manufacturing & distribution planning, network planning, or supply planning or supplier collaboration.
- Understanding of supply and demand mechanisms and current industry trends and best practices.
- Excellent communication, presentation, time management and customer relationship skills.
- Ability to effectively collaborate with other internal groups including documentation, curriculum development, project management, and deployment consultants.
- Ability to manage multiple priorities and perform well in a fast-paced workplace while maintaining a high level of customer satisfaction.
- Fluency in English is required, other languages appreciated.
- Ability to work remote and willingness for 20%+ travel, to include destinations worldwide. A valid passport is required.

Things That Would Definitely Help

- Implementation consulting experience and/or experience as a user (planner) of RapidResponse ®
- ACSM certifications (CPIM, CSCP, CLTD, CTSC)
- PMI certifications (PMP, CAPM, PMI-ACP)




- Detailed knowledge of supply chain functions and processes such as Sales and Operations Planning (S&OP;), Integrated Business Planning (IBP), Demand Planning, MRP, DRP, Order Fulfilment, Capacity Planning, Inventory Management.
- Experience of Organizational Change Management (OCM) - on Digital Business Transformation projects.
- Experience working with relational databases

#Senior #Fulltime #LI-Remote ##LI-NS1

What we have to offer

- Challenging Work - We love solving highly complex problems. And as the global leaders in our industry, we never stop innovating—our work is never “done. That's because across our teams and in all roles, every employee is empowered to bring their best ideas forward and to jump in and solve the problems they're passionate about.
- Great People - We take our work seriously, but we don't take ourselves too seriously! It's in our DNA to celebrate, laugh, and have fun. We are stronger, together, when we are open, honest, and above all, real. Every person is valued here and plays an important role in our shared success.
- Global Impact - As a global team spanning continents, boundaries, and cultures, every day we are inspired by the impact our work has on our colleagues, our customers, our communities, and the world at large.
- Diversity, Equity and Inclusion - Diversity, equity and inclusion are more than words to us. They are the guiding principles for building a culture where we celebrate each others' differences, continuously strive for equality and recognize that inclusion makes us stronger as individuals, a company and a global citizen.

For more information, visit the Kinaxis web site at or the company's blog at

Kinaxis strongly encourages diverse candidates to apply to our welcoming community. We strive to make our website and application process accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at View email address on ca.edajobs.com. This contact information is for accessibility requests only and cannot be used to inquire about the status of applications.

📌 Learning Architect (Canada)
🏢 Kinaxis
📍 Canada