Job Responsibility:

Embross is a dynamic technology company specializing in the manufacturing and development of self-service solutions for leading airports and airlines worldwide. With a focus on delivering exceptional user experiences through innovative self-service kiosk hardware and software solutions, Embross has established itself as a market leader, building on the solid technical foundation inherited from the acquisition of IBM GBS Travel and Transportation Kiosk business in April 2015.

Job Summary

Embross North America is seeking an enthusiastic and organized Project Manager to collaborate with software development, hardware engineering, and manufacturing teams on innovative self-service projects and products. The successful candidate will lead multiple projects, delivering technical solutions for high-profile clients in the travel and transportation industry.

As a Project Manager, you will play a key role in ensuring the successful delivery of projects within scope, on time, and within budget. You will be responsible for coordinating and managing all aspects of project delivery, from initiation to completion, ensuring that project goals and objectives are met while adhering to quality standards and client expectations.

Location

- This position is GTA based and candidates must be eligible to work full-time in Canada.
- The office is located @ 25 Sims Crescent Richmond Hill, Ontario

Culture:

- Innovation : We encourage a mindset that embraces new ideas, experimentation, and continuous improvement.
- Customer focus : We prioritize and value customer needs, satisfaction, and feedback.
- Empowerment : We provide individuals with the authority and autonomy to make decisions and take ownership of their work. No micro-management here!
- Excellence : We strive for high-quality performance and continuous improvement in all aspects of the organization.
- Learning and Development : We encourage a culture of ongoing learning, skill development, and professional growth. We promote hands-on experience with engineers, clients and our worldwide installed base.
- Fun and Enjoyment : We recognize the importance of enjoying work, promoting a positive atmosphere, and celebrating achievements.

Key Responsibilities include:

Project Planning:

- Collaborate with stakeholders to define project scope, objectives, and deliverables.
- Develop detailed project plans, including timelines, resource allocation, and budget estimates.




- Identify and mitigate potential risks and challenges.

Execution and Monitoring:

- Lead project teams in executing project plans and tasks.
- Monitor project progress against milestones and timelines.
- Implement effective project management methodologies and best practices.

Stakeholder Communication:

- Act as the primary point of contact between your customer and your project team.
- Communicate project status, issues, and resolutions in a clear and timely manner.
- Foster positive relationships with clients and internal teams.

Resource Management:

- Allocate and manage project resources efficiently.
- Collaborate with functional managers to ensure the availability of necessary resources.
- Optimize resource utilization and identify opportunities for improvement.

Quality Assurance:

- Implement and enforce quality assurance processes to ensure project deliverables meet established standards.
- Conduct regular reviews and audits to identify areas for improvement.

Budget Management:

- Manage project budgets.
- Monitor and control project expenses to ensure they align with budgetary constraints.

Change Management:

- Proactively manage changes to project scope, schedule, and costs.
- Assess the impact of changes and implement strategies to mitigate risks.

Documentation and Reporting:

- Maintain accurate and up-to-date project documentation.
- Prepare regular progress reports for both internal and external stakeholders.

Requirements:

- Proven experience as a Project Manager, preferably in the airline industry in a delivery-focused role.
- Robust understanding of project management principles and methodologies (waterfall, agile)
- Excellent communication and interpersonal skills.
- Proficient in project management tools and software.
- Ability to lead and motivate cross-functional teams.
- Analytical, Problem-solving, and decision-making skills.
- Knowledge of both software & hardware development cycles
- Proficiency in Microsoft Office Suite & Jira.




- Familiarity with Windows & Linux operating systems
- Strong customer service orientation.
- Strong verbal and written communication skills.
- Able to handle multiple tasks with different priorities.
- Completing assigned work with minimal supervision but with the active support of other team members.
- Highly flexible and adaptable to work environments.
- Ability to take challenges and work in a fast-paced, cross-discipline environment, both independently and as a team-player.
- Experience with the customer acceptance testing process, tools, and techniques.

- Ability to commute/relocate: Richmond Hill, ON L4B 1C9: reliably commute or plan to relocate before starting work (preferred)

Required Technical and Professional Expertise:

Preferred Education:

- Bachelor's degree in a relevant field (Project Management, Business Administration, etc.).

Experience:

- SDLC: 5 years (preferred)
- External Client engagement: 5 years (preferred)

License/Certification:

- PMP (preferred)

Travel

- Some travel could occasionally be required.
- Willingness to travel overseas

Working conditions:

The role has a reporting location of 25 Sims Crescent in Richmond Hill, Ontario

It has hybrid schedule (not 100% remote) with WFO on the days as required to meet program needs.

Embross is an equal opportunity employer committed to diversity and inclusion.

We thank all those who apply and advise that only those selected for further consideration will be contacted.

Job Types

- Full-time, Permanent

Benefits

- Dental care
- Extended health care
- On-site parking
- RRSP match
- Vision care

Schedule

- Monday to Friday

Supplemental pay types

- Bonus pay

COVID-19 considerations

Embross has enforced preventative measures to mitigate H&S; risks during the current Covid-19 crisis. We continue to monitor the pandemic situation and the company reserves the right to make decisions to ensure the health and safety of all employees

Job Types: Full-time, Permanent

Salary: $90,000.00-$110,000.00 per year

Benefits:

- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Flexible schedule
- Life insurance
- On-site parking
- Paid time off
- Profit sharing
- Vision care
- Work from home

Schedule:

- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Bonus pay

Work Location: In person

📌 Project Manager (Hybrid) (Toronto)
🏢 Embross North America
📍 Toronto