Job Responsibility: Schedule

Monday to Friday, 35 hr/wk.

8:30 AM - 4:30 PM

Education Level Bachelor's degree in Business or related field of study. Career Level Requires 3 years of relevant experience.

Department Description:

The Office of the Registrar provides a number of services to both prospective and current students and is the primary information source on enrolment, convocation ceremonies and important student dates and events throughout the year. We are a smart, collaborative group of approximately 100, spread across 9 departments: Student Services, Aid & Awards, Student Recruitment, Undergraduate Admissions, Student Records & Systems, Scheduling & Examinations, Student Communications and Central RO Administration. This supportive and dynamic team works together to provide assistance to students from their initial recruitment contact with McMaster until they graduate.

An integrated student services centre in the Office of the Registrar provides employees with an opportunity to be engaged and support students at McMaster in meaningful ways. The centre, which services over 30,000 customers, takes a first-contact resolution approach in helping students navigate self-service options, providing transactional and in-depth assistance and university/financial counselling. Approximately 75-80% of the student inquiries entering the service centre will be focused on student enrolment and finances. We are currently looking to hire two continuing Student Services Professionals in our Student Services department that will use a variety of specialized skills to promote and support the overall strategic plan of the Office of the Registrar.

General Description

The Student Services Professional is responsible for providing guidance and advice to prospective and current students for inquiries and situations regarding undergraduate programs, admissions processes, student enrolment and student financials. Develops programs and services to assist current and prospective students to obtain and manage their resources throughout their post-secondary career. Responsible for providing accurate information and ensuring a thorough knowledge of University and Ministry policies and regulations. Provides exemplary student service using a variety of communication platflorms to prospective and current students, alumni, parents, and guests as well as campus colleagues.

Representative Duties & Responsibilities

- Develop programs and services to assist current and prospective students to obtain and manage their resources throughout their post-secondary career.
- Create customized strategies to help students overcome financial obstacles.
- Interview students regarding financial issues, family history, personal choices, academic issues, and assess and evaluate the information provided.
- Provide confidential advice to students including, but not limited to, admission requirements and eligibility, the modification of course and program requirements, family and status changes,



government assistance and eligibility, and income revisions and the impact that these changes have on financial aid eligibility and university status/fees.
- Collaborate with various stakeholders to educate students on their financial obligations and resolution of student issues.
- Advise prospective students from all education sources on program options and admission requirements.
- Research external funding sources available to students and provide students with information on available external funding options and financial programs.
- Complete a complex adjudication process for financial aid applications, which includes, but is not limited to: eligibility assessments, validating and inputting supporting documentation, applying cost codes, initiating correspondence, confirmation of enrolment, and updating university and government systems. ·
- Liaise with colleagues both internal and external to the University to discuss and understand a range of issues, including but not limited to, best practices and technological improvements. · Plan and coordinate outreach events and educational sessions.
- Liaise independently with applicants, students, parents, alumni, faculty and staff to explain detailed policies, procedures and services using a variety of communication platforms.
- Determine and assess students for service and/or program eligibility.
- Collect, analyze, assess, and summarize information relevant to the decision making process and develop recommendations for final approval and implementation.
- Refer at-risk students to the appropriate internal and external services and departments that offer specialized assistance to individuals in need. ·
- Review and interpret a variety of supporting documentation in order to assess and process applications, and release funds.
- Process and distribute official documentation (i.e., tax forms, receipts, certification letters, incoming documentation from applicants. transcripts and diplomas)
- Participate in student services events and meetings and provide information in support of departmental services (i.e., recruitment events, convocation, Ontario University Fair, etc.).
- Review student accounts for validity of records, fees, payments and other charges, and process applicable refunds.
- Processes transactions through a point-of-sale system (e.g. student account fees, refunds, and service fees).
- Enter data, generate reports and prepare/balance daily cash deposits using accounting software systems.
- Review and process a variety of education verifications.
- Provide new and replacement identification cards to students.




- Maintains the confidentiality of applicant and current student records
- Apply University and government policies to daily office practices. Ensure adherence to established university schedules and deadlines. Remain current with changes in internal and external policies and procedures through workshops, meetings, or reading manuals.
- Ensure compliance with inspections, audits, and government policies through the correct interpretation and application of information provided through various government policy and guidelines.
- Assemble, copy, collate, and distribute documents and packages.
- Sort and distribute incoming mail and faxes.
- Set up and maintain filing systems, both electronic and hard copy. File and archive ministry documents.

Supervision

- Provides ongoing functional guidance to others.

Qualifications

- Bachelor's degree in Business, Social Sciences or related field of study.
- Requires 3 years of relevant experience

The successful candidate will possess the following skills and abilities:

- Works well both independently and in a team setting.
- Project Development
- Attention to Detail
- Strong Customer Service
- Collaboration
- Change Management

How To Apply

To apply for this job, please submit your application online.

Employment Equity Statement

McMaster University is located on the traditional territories of the Haudenosaunee and Mississauga Nations and within the lands protected by the “Dish With One Spoon” wampum agreement.

The diversity of our workforce is at the core of our innovation and creativity and strengthens our research and teaching excellence. In keeping with its Statement on Building an Inclusive Community with a Shared Purpose, McMaster University strives to embody the values of respect, collaboration and diversity, and has a solid commitment to employment equity.

The University seeks qualified candidates who share our commitment to equity and inclusion, who will contribute to the diversification of ideas and perspectives, and especially welcomes applications from indigenous (First Nations, Métis or Inuit) peoples, members of racialized communities, persons with disabilities, women, and persons who identify as 2SLGBTQ+.

As part of McMaster's commitment, all applicants are invited to complete a confidential Applicant Diversity Survey through the online application submission process. The Survey questionnaire requests voluntary self-identification in relation to equity-seeking groups that have historically faced and continue to face barriers in employment. Please refer to the Applicant Diversity Survey - Statement of Collection for additional information.

Job applicants requiring accommodation to participate in the hiring process should contact:

- Human Resources Service Centre at View phone number on ca.edajobs.com-HR (22247), or
- Faculty of Health Sciences HR Office at ext. 22207, or
- School of Graduate Studies at ext. 23679

to communicate accommodation needs.

📌 Student Services Professional (Canada)
🏢 McMaster University
📍 Canada