Job Responsibility:

- Education: Bachelor's degree
- Experience: Experience an asset
- Computer science
- Computer technology/computer systems technology
- or equivalent experience

Work setting

- Computer products store

Tasks

- Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
- Consult user guides, technical manuals and other documents to research and implement solutions
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Supervise other technical support workers in this group
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Provide customer service
- Perform Web-server backup and recovery operations

Type of service and repair

- Computers and peripherals

Computer and technology knowledge

- Internet




- Desktop applications
- Security software
- Word processing software
- Mail server software
- MS Office
- MS Windows
- Mac OS

Area of work experience

- Quality assurance or control

Sales experience

- Call centre

Personal suitability

- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Organized
- Team player
- Ability to multitask
- Time management

Screening questions

- Are you currently a student?
- What is the highest level of study you have completed?
- What is your current field of study?
- What is your current level of study?

Financial perks

- Bonus
- Commission

Other benefits

- Free parking available
- Work Term: Permanent
- Work Language: English
- Hours: 30 to 40 hours per week

📌 technical support agent (Etobicoke)
🏢 Geek Of States
📍 Etobicoke