Job Responsibility:

Company: TransForm Shared Service Organization

Location: Onsite in Windsor, ON with travel throughout Erie. St. Clair.

Posting Period: January 10 to January 31. Closed at 4:00 pm

Employment Type:

Permanent, Full-Time

Benefits: Pension, Health & Dental, Paid Sick, Life & Disability Insurance, Vacation and more. Visit our websitefor more details.

Scope: Internal & External

Conditions: Current business reference checks, vulnerable sector police clearance, and immunization medical clearance

TECHNICAL ANALYST - NETWORK OPERATIONS CENTRE

POSITION SUMMARY:

Reporting to the Manger, IT Infrastructure, the Technical Analyst works as part of a team to provide project and operational support for assigned infrastructure subjects including: Operating Systems, Application and Server Virtualization, Networking, Enterprise Storage Solutions, Cisco Telephone System

WHAT YOU'LL DO:

- Participates in the investigation and recommendation of regional technology proposals (including researching industry best practices) for assigned areas of responsibility (Citrix, Network, Servers, Storage, Exchange, VMware, Identity Management, etc.).
- Participates in the delivery of project implementation activities as assigned in accordance with regional project management methodologies.
- Participates as requested as part of a regional Change Advisory Board (CAB) to present, review and support technical change requests. Develops written change requests for all infrastructure changes being managed in accordance with approved RFC process.
- Works as part of a regional support team to resolve production critical issues (provide 3rd level support, including on call support) in conjunction with the Regional Service Team.
- Designs, builds, configures and maintains core technologies as per assigned portfolio including written documentation and procedures.
- Works with Service and other TransForm portfolios to provide support as per agreed Service Level Agreements (SLA's) - including scheduled and unscheduled activities after hours as required.
- Participates in the investigation and technical recommendations for assigned areas of responsibility.
- Responsible for work assignments prioritization, scheduling, and issues management for assigned technologies.




- Shared responsibility for the upkeep and safeguarding of production systems in partnership with the Service team.
- Responsible for delivery of assigned project roles (ex, Work-Stream member).

MUST- HAVES:

- Minimum three (3) Year University Degree or Community College diploma in Information Technology or equivalent work experience, certifications and references.
- 5+ years experience with structured cabling in a data center and/or remote network closet locations
- 5+ years of professional experience providing service delivery for networking and network security infrastructure, particularly for LAN, wireless LAN and WAN services
- 5+ years of professional experience providing first and second level incident management for enterprise LAN, wireless LAN , WAN and network security services
- 5+ years experience supporting enterprise-grade branded hardware through an assets lifecycle.
- First level troubleshooting for networking services related to customer and infrastructure incidents.
- Translate complex technical information to business requirements or outcomes.
- Participate in on premise hardware deployments or troubleshooting events
- Provide after hours support for incident management in a on call, team rotation
- Create customer friendly content in the form of documentation and diagrams of network services for service and incident management

WE VALUE:

- Experience working in a healthcare environment preferred
- Experience supporting VOIP systems preferred

OTHER CONDITIONS:

- Minimal exposure to disagreeable conditions typical of an office position: exposed to stress and pressure associated with multiple priorities and deadlines
- Must be able to travel within the Southwestern Ontario area
- Must be able to work evenings and weekends, when required
- Must be available for on-call

ABOUT US:

TransForm Shared Service Organization, a non-profit, unique, innovative, results-driven organization founded by hospitals in the Erie St. Clair region. Our services include:



information technology and information management support, sourcing and contract management, purchasing and logistics services, as well as project management. Our Mission is to deliver exceptional service and create new innovative ways to support the health system by enhancing value and improving patient outcomes. If you are service oriented, dedicated to exceeding performance expectations and interested in reaching your full potential, TransForm is for you! We welcome and appreciate your interest in our organization. Want to know more about TransForm? Visit our website!

HOW TO APPLY:

ü Please email a copy of your cover letter and resume to HR

ü Reference the job and where you found the job posting in the subject line of the email.

TransForm is committed to employment equity and welcomes diversity in the workplace. TransForm encourages applications from all qualified individuals including women, members of racialized communities, indigenous persons, immigrants & refugees, persons with disabilities, and persons of any sexual orientation, gender identity or gender expression. Upon request, accommodations for disabilities will be provided to support participation in all aspects of the recruitment process.

By applying to this position, you are confirming you possess a Canadian citizenship or a permanent resident status or work permit.

We thank all applicants for their interest. Only those selected for an interview will be contacted.

TransForm is currently not accepting applications or solicitation from recruitment agencies. Thank you for your cooperation.

STAY CONNECTED TO US:

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Job Types: Full-time, Permanent

Advantages:

- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care

Adaptable Language Requirement:

- French not required

Schedule:

- Monday to Friday
- On call
- Overtime
- Weekends as needed

Education:

- Bachelor's Degree (preferred)

Ability to Commute:

- Windsor, ON N8N 3R9 (required)

Ability to Relocate:

- Windsor, ON N8N 3R9: Relocate before starting work (required)

Work Location: In person

📌 Network Operations Centre Analyst (Healthcare) (Windsor)
🏢 Transform Shared Service Organization
📍 Windsor