Job Responsibility:

Skills Required:

- Bachelor's degree in computer science, Information Technology, or related field
- 5+ Years' experience in combination of Microsoft Teams design, implementation, support, & troubleshooting in 1,000+ user environments
- Experience with SBCs from Ribbon 1000 and 2000 models
- Experience with Call queues, Audio Conferencing and Calling Plans
- Familiar terminology and operation of SBC's, SBA's and Direct Routing
- Familiar terminology and basic operation of PSTN lines such as PRI's and Sip Trunks
- Knowledge of Session Initiation Protocol (SIP) and Voice over Internet Protocol (VoIP) technologies
- Skype to Teams migration experience
- Experience testing and certifying Teams phones from various manufactures
- Knowledge of Voice Recording concepts and implementations
- Strong analytical, design and problem-solving skills
- Ability to work independently/self-reliant and show initiative with minimum supervision
- Ability to quickly learn new technology and apply appropriately to business situations
- Strong team player who enjoys working in a fast-paced team atmosphere




- Ability to work under pressure; meet strict deadlines
- Excellent written and oral communication skills in English
- Must be able to communicate with all types of individuals effectively and comfortably from the customer technical expert to the customer executive management
- Positive understanding of the design of global Voice over IP telecommunications infrastructure.
- Knowledge of TCP/IP, VoIP and WAN networks
- Professional level understanding of network architectures, technologies and protocols

Job Types: Full-time, Permanent

Salary: Up to $115,000.00 per year

Benefits:

- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus pay

Ability to commute/relocate:

- Calgary, AB: reliably commute or be willing to relocate with an employer-provided relocation package (required)

Experience:

- Front desk: 5 years (required)
- Administrative experience: 6 years (required)

📌 Admin (Telecom Field resource ) (Calgary)
🏢 Q1 Technologies
📍 Calgary