Objectives: The purpose of your role is to lead the service team in London and maintain the day-to-day functions of the department, while focusing on both financial and service levels.
Operations Manager Responsibilities:
- Promoting safety first and ensuring all safety protocols are followed.
- Follow the Guiding Principles and Customer First Pledge to promote a positive culture within the service team.
- Building strong service relationships with customers to enhance the performance and profitability of the branch.
- Monitoring the development and training of staff both internally and through dealer and industry courses.
- Developing strong relationships, working collaboratively and cross functionally with other departments.
- Hiring and retaining technicians on staff.
- Regular meetings with respective teams to ensure alignment.
- Controlling of all activities relating to the maintenance of service vans and the efficient operations of dispatch services.
- Ensuring technicians are charging fair time to all work orders internally and externally.
- Managing department warranty matters.
- Tracking of PM Completion rates and segment work derived from PM's.
- Contributing through being actively engaged in strategic initiatives and projects for the benefit of the entire organization.
- Ensuring payroll for Technicians is submitted in a timely manner.
- Reviewing invoices and quotes to ensure accuracy.
- Maintain all current policies and procedures to ensure consistent operations across all branches.
- All other duties as assigned.
Benefits:
- Casual dress
- Company events
- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Stock options
- Vision care
Schedule:
- 8 hour shift
- Monday to Friday
Supplemental pay types:
- Bonus pay
- Minimum of 5 years of experience in operations management or related field
- Demonstrated leadership skills and ability to manage a team
- Strong knowledge of operational processes and procedures
- Excellent problem-solving and decision-making abilities
- Proven track record of achieving operational targets and goals
- Exceptional communication and interpersonal skills
- Ability to analyze data and make data-driven decisions
- Proficiency in Microsoft Office Suite and other relevant software
- Flexibility to adapt to changing business needs and work in a fast-paced setting
- Strong organizational and time management skills
- Bachelor's degree in Business Administration or a related field (preferred)