Job Responsibility:

Westward Shipping Ltd. is a shipping agency serving the industry since 1935.

We champion human potential and combine strengths to deliver better service. We are looking for driven, customer centric associates who thrive in a fast-paced environment to join the Import team in our Vancouver, Head office.

Import Customer Service Coordinator

Responsibilities

- Issue Arrival notice/freight invoice to import customers timely
- Send manifest to CBSA and terminal timely
- Coordinate with Customers, Operations, Terminals to release Cargo without delay to prevent penalties or additional charges
- Communicate with Customs regarding diversion, split, exam, hold and/or other relevant information pertaining to a shipment.
- Issue third party invoices to customers on exam or any extra handling
- Manages Idle Containers in coordination with customers, terminals and other internal departments
- Submit Railbilling and process invoices
- Identify parties that need to be involved in tracing shipments and issues and make appropriate contacts to work out a reasonable solution.
- Address the root cause with necessary stakeholders to resolve and prevent future issues.
- Reporting to the Team Leader, ensure that all communication related Canada Agency functions are performed accurately and within Departmental KPI

Requirements

- Minimum 1 year experience in a customer service role in logistics iindustry in Canada
- Bachelor egree is an asset.
- Proficient in MS Office applications.



Excellent verbal and written in English
- Quick leaner and detail oriented
- Familiarity with fundamentals of shipping including bills of lading.
- Customer focus, adaptable and independent.
- Logically determine the best approach to solving the immediate problem.
- Ability to multi-task, set priorities and manage time effectively.

Interested candidates please submit your application in PDF format to jobs at westwardshipping.com

Note:

Applicants must be legally authorized to work in Canada. Candidate must be willing to come into the office (Downtown Vancouver) in person during an initial training period. Once a base-level competence is achieved, the opportunity for hybrid model of employment may be possible.

Job Types: Full-time, Permanent

Salary: $40,000.00-$50,000.00 per year

Benefits:

- Casual dress
- Company events
- Company pension
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- In office gym
- Paid time off
- RRSP match
- Vision care
- Wellness program
- Work from home

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Supplemental pay types:

- Bonus pay
- Overtime pay

Application question(s):

- Please indicate your status in Canada and expiration date if you are holding an open working permit

Education:

- Bachelor's Degree (preferred)

Experience:

- logistics: 1 year (preferred)

Work Location: In person

📌 Import Customer Service Coordinator (Vancouver)
🏢 Westward Shipping
📍 Vancouver