Job Responsibility:

CEM Resorts in Toronto is seeking a friendly and professional Resort Front Desk Representative to join our Guest Services team. As the first point of contact for our guests, you will play a vital role in delivering a warm welcome and ensuring a smooth and enjoyable check-in and check-out experience.

Key Responsibilities:

- Greet guests with a welcoming attitude and assist with check-in/check-out processes

- Handle guest inquiries, reservations, and special requests efficiently

- Manage phone calls, emails, and booking platforms

- Coordinate with housekeeping and other departments to fulfill guest needs

- Process payments and maintain accurate records using hotel management software

- Address guest complaints and provide timely solutions

- Maintain lobby cleanliness and professional front desk appearance

- Provide local area recommendations and resort information to guests





Qualifications:

- High school diploma or equivalent; hospitality certification is a plus

- Previous experience in front desk, receptionist, or customer service roles preferred

- Strong communication and interpersonal skills

- Proficiency with hotel management systems (e.g., Opera, Cloudbeds, or similar)

- Ability to handle multiple tasks in a fast-paced environment

- Must be flexible to work in shifts, including weekends and holidays

Why Join CEM Resorts?

- Work in a luxurious and friendly resort setting in the heart of Toronto

- Opportunities for career advancement within the hospitality industry

- Market-competitive salary and employee discounts

- Supportive and inclusive work culture

📌 Resort Front Desk Attendant (Toronto)
🏢 CEM Resorts
📍 Toronto