Job Responsibility:

Established in 2004, we are a tech pioneer offering world-class adult entertainment and games on some of the internet's safest and most popular platforms. With the support of an international team of agile and collaborative innovators, we are on a mission to enable safe user experiences and empower our communities by celebrating diversity, inclusion, and expression — all while maintaining robust trust-and-safety protocols.

As a Customer Relationship Management (CRM) Coordinator, you will play a vital role in managing and optimizing the organization's customer interactions through the CRM system. Your primary focus will be to ensure the seamless operation of the CRM platform, contribute to customer engagement strategies, and collaborate with cross-functional teams to enhance overall customer satisfaction and retention.

What You'll Be Doing:

- Administer and maintain the CRM system, ensuring data accuracy, integrity, and security.
- Regularly update and cleanse customer databases to enhance the effectiveness of marketing and sales efforts.
- Customize CRM functionalities to align with organizational needs and goals.
- Generate and analyze reports to provide insights into customer behavior, preferences, and trends.
- Utilize CRM data to measure the success of marketing campaigns, customer engagement initiatives, and sales performance.
- Conduct training sessions for CRM users to ensure proficiency in system utilization.
- Provide ongoing support to users, troubleshoot issues, and address inquiries related to the CRM platform.
- Work closely with marketing, sales, and customer service teams to understand their requirements and integrate CRM functionalities into their workflows.




- Collaborate on the development and execution of targeted marketing campaigns and customer retention strategies.
- Identify opportunities for process automation within the CRM system to streamline workflows.
- Implement and optimize automation tools to increase operational efficiency and enhance the overall customer experience.
- Conduct regular audits of CRM data to ensure accuracy and compliance with data protection regulations.
- Implement and enforce data quality standards to maintain the integrity of customer information.
- Stay updated on CRM industry trends, best practices, and emerging technologies to recommend improvements and innovations.

What you'll need to be successful:

Must Haves:

- Proven experience in CRM administration and management.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Proficiency in CRM software (e.g., Salesforce, Microsoft Dynamics) and related tools.
- Detail-oriented with a focus on data accuracy.
- Proactive and self-motivated.
- Adaptable to changing priorities and able to manage multiple tasks simultaneously.
- Customer-centric mindset with a commitment to delivering an exceptional customer experience.
- Ability to work collaboratively in a cross-functional team environment.

Nice to Haves :

- Bachelor's degree in Business Administration, Marketing, Information Technology, or a related field.
- Familiarity with data protection regulations and best practices.
- Familiarity with Google analytics

As an equal opportunity employer, we celebrate diversity and are committed to creating an inclusive environment for all employees

In this role you may be exposed to adult content

📌 CRM Coordinator (Montreal)
🏢 Aylo Careers
📍 Montreal