Job Responsibility:

OVERVIEW

- Unfortunately, due to the large volume of applicants, applications without a cover letter (as described below) will not be considered. At this pay level for an Office/Customer Relations Manager we expect serious, qualified, exceptional candidates only!
- DON'T FORGET TO COMPLETE THE BRIEF ONLINE ASSESSMENTS FROM INDEED
- Our Customer Relations Manager will be given opportunity to be a major and critical part of the musical family and community that we foster everyday. This is a CLIENT FACING job. People skills a MUST! Detail-oriented with initiative!

WHY ORRETT?

- Orrett is a DIFFERENT type of place to work
- We value community and a positive environment over rapid student progress
- We have a tightly knit community of superb and friendly teachers and clients
- We are a larger academy that continues to grow (we are the largest single-location Music Academy in Toronto)
- 5 minute walk from Royal York Station and FREE PARKING
- Our modern and brightly-lit facility includes an in-house performance space, group classes, and much more

EDUCATIONAL / EXPERIENCE REQUIREMENTS:

- University Degree or College Diploma
- 2 years of prior experience working in an administrative role, preferably in a service industry in Canada is a major asset

SKILLS REQUIRED:

- Warm and caring
- Good with children
- Detail-oriented
- Infectious, outgoing personality
- Strong English speaking communication skills
- Additional experience working with children (camps, coaching, etc.) is an asset
- Experience with Canva is an asset
- Fast learner
- Accepts constructive feedback
- Adaptable
- Takes initiative

(point form)





- CSR type client facing work
- Managing schedules
- Helping with hiring process
- Answering calls from new and existing families
- Supporting the teachers
- Replying to emails
- Basic graphic design (as a bonus)
- Music lesson sales
- Administrative support at events, functions, etc.
- General organization of the Academy
- The position is adaptive and changes with time

AVAILABILITY

- The job hours are Monday to Thursday 2pm-10pm & Saturday 9:30am-5pm
- YOUR COVER LETTER MUST INDICATE THAT YOU ARE AVAILABLE FOR THESE "UNUSUAL" HOURS

FINE PRINT

- Customer Relations Managers must be detail-oriented. As a result, ONLY applications with a cover letter will be considered. All other applications will be discarded. The cover letter should explain why you'd enjoy specifically working at a music academy for children. Please indicate any experience you have with children including camps, daycare, babysitting, etc., as well as any musical experience you may have. Please note qualified music experience is not required. You must also indicate that you are aware of the hours of the job as requested and listed above.

Pay is dependent on applicant's experience and education.

Orrett Music Academy is a high-end professional academy in the heart of Etobicoke (5m walk from Royal York Station)?. Visit to learn more about our school.

Job Type: Full-time

Salary: $80,000.00-$95,000.00 per year

Benefits:

- Extended health care
- On-site parking

Flexible Language Requirement:

- French not required

Schedule:

- Evening shift

Education:

- Bachelor's Degree (required)

Work Location: In person

📌 Manager of Customer Relations at Large Music School (Toronto)
🏢 Orrett Music Academy
📍 Toronto