In account management, the relationship is everything.
As Account Manager, you are the trusted strategic partner to a portfolio of clients and the central relationship across every stakeholder in their travel program: executives, procurement, finance, travel arrangers, and travelers themselves. Encore runs complex, high-stakes corporate travel programs for clients across North America, with deep specialization in financial services. This is not a service-desk role. You lead the account, you shape the program, and you carry the voice of the client into every internal conversation that affects them.

You build and execute a strategic account plan for each client. You analyze program data and translate it into insights they can act on. You guide them through the adoption of recent technologies and policy updates without making it feel like change for the sake of change.

You facilitate collaboration across operations, technology, finance, supplier relations, and customer support, and you lead Quarterly Business Reviews that make the value of the program visible. You monitor the health of every account against KPIs and client-specific metrics. You produce program summaries and dashboards that read as decisions, not data dumps. You stay close enough to compliance, satisfaction, and overall program performance to know what is happening before it shows up in a report.

When something does escalate, you manage it with calm and accountability.



Grow and protect the account.

When RFPs and renewals come up, you support them with the depth that comes from actually knowing the program.

Proven ability to build trust-based relationships with senior stakeholders across executive, procurement, HR, and operational functions, becoming the advisor they call before a problem becomes a problem.
The analytical discipline to read a program's data and surface what matters, not just what is there.
The organizational judgment to manage multiple accounts and competing priorities at the pace the work demands without losing the detail that matters.
Commercial fluency to negotiate contracts and supplier agreements that protect the client's value.
English fluency, given frequent communication with a predominantly English-speaking client base located outside Quebec.
An asset

Bilingual fluency in English and French.
Background in corporate travel, Meetings and Events, or a comparable client-facing role in a regulated or high-stakes vertical.
They expect their account manager to know the program better than they do. They close the day knowing every account they touched was handled with care.

If you measure a good day by what your clients did not have to chase you for, and you find the long relationship more interesting than the new logo, this is where you belong.

#

📌 Strategic Client Service Manager (Montreal)
🏢 Encore Travel
📍 Montreal