Joining our team, you’ll play an active part in helping to deliver meaningful impact. At Oxoid Remel Microbiology, acquired from Thermo Fisher Scientific, we play a crucial role in accurate identification and targeted treatment for diseases, ensuring food and beverage safety, and supporting pharmaceutical manufacturing integrity.
Joining our team, you’ll play an active part in helping to deliver meaningful impact. At Oxoid Remel Microbiology, acquired from Thermo Fisher Scientific, we play a crucial role in accurate identification and targeted treatment for diseases, ensuring food and beverage safety, and supporting pharmaceutical manufacturing integrity.
Our products and services are designed to meet the highest standards of quality and performance, helping our customers achieve their objectives efficiently and effectively.
As an Account Manager, you’ll play a key role in developing strategic client relationships and identifying new business opportunities within clinical trial supply services. You’ll partner closely with pharmaceutical and biotechnology customers and internal teams to develop tailored clinical supply chain solutions, strengthen existing partnerships, and drive sustainable business growth.
The Account Manager is responsible for managing and developing accounts identified as high-growth, high-potential, or strategically important to the organization.
This role focuses on identifying and winning new clinical trial supply business while maintaining business development oversight of existing studies and strengthening long-term client relationships.
You’ll work cross-functionally to understand client needs, develop effective clinical supply chain solutions, deliver high-quality proposals, and achieve new business and growth objectives.
Strategic Account Management & Business Development
Manage and develop strategic, high-growth, and high-potential client accounts.
Identify and win new clinical trial supply business within assigned accounts while maintaining business development oversight of existing studies.
Build and continuously strengthen client relationships while coordinating with internal teams to drive performance and support Quarterly Business Reviews.




Meet established sales objectives and deliver against new business targets.
Develop comprehensive account plans by analyzing client clinical trial pipelines, outsourcing strategies, and anticipated requirements for clinical trial supplies, storage, kitting, and related services.
Develop short-, medium-, and long-term account strategies designed to maximize growth opportunities.
Cultivate new relationships within existing accounts and prospective clients, identifying key stakeholders and decision-makers.
Partner with internal Subject Matter Experts to develop comprehensive solutions that address client needs.
Own and manage the development of client quotations, ensuring proposals clearly communicate the value proposition and provide effective solutions.
Assess clinical protocols, study specifications, and other client-provided information in partnership with Project Management, Proposals/Contracting, Operations, and other internal functions.
Develop clinical supply chain solutions that meet client requirements while supporting appropriate financial returns.
Lead the process of winning new business, including bid defense meetings, pricing negotiations, and contract discussions.
Manage the effective handover of recent business to Project Management, Client Services, and other service-delivery teams.
Partner with operational teams and clients to protect existing business, mitigate risk, and identify innovative solutions.
Provide regular account status reporting at the appropriate local or global level.
Ensure appropriate client expectations are established and service standards are achieved.
Identify and communicate potential service deficiencies, risks, and opportunities.
Lead discussions with Operations and clients to ensure forecasts for new and ongoing work are effectively planned and managed.
Identify opportunities to improve quality, service,



and customer experience and support continuous improvement initiatives.
Perform additional duties as required to support business needs.
Client Services
Project Management
Commercial and Business Development teams
Other cross-functional partners supporting clinical supply services
Heads of Drug and Clinical Development
Clinical Project Managers
Planning
Quality Assurance
Pharmaceutical and biotechnology sponsor companies
Third-party service providers
Degree-level education in a relevant discipline, equivalent professional experience, and/or relevant Project Management experience.
Knowledge of the new drug development process, particularly clinical materials and clinical supply chain management.
Understanding of planning techniques, manufacturing, packaging, storage, distribution technology, and operations within GMP-regulated environments.
Demonstrated experience managing client relationships and developing business opportunities.
Ability to travel up to 50%, or as business needs require.
Finance or business training is desirable.
Proven networking and relationship-building skills across internal functions, client organizations, and third‑party service providers.
Ability to establish credibility and influence stakeholders at a senior level.
Strong business acumen with the ability to contribute to strategic business direction.
Self‑motivated and results‑focused, with the ability to work autonomously and determine when additional support or escalation is required.
Strong attention to detail with excellent planning, organization, flexibility, and prioritization skills.
Experience using Salesforce/SFDC or a similar CRM platform is beneficial.
Builds Customer Allegiance
Embraces Continuous Improvement
Effective CRM/SFDC Utilization
With a broad portfolio of services and global capabilities, we’re committed to helping our customers succeed and delivering solutions that make a meaningful impact.
Oxoid Remel Microbiology, acquired from Thermo Fisher Scientific, is now under the ownership of Astorg, a leading private equity firm with deep healthcare sector expertise and a proven track record in diagnostics.

📌 Healthcare Account Director (Montreal)
🏢 Oxoid Remel Microbiology (Acquired from Thermo Fisher Scientific)
📍 Montreal