Reporting directly to the Operations Manager, the Supervisor serves as a critical link between frontline employees, management, client, and support departments, ensuring that everyone is working together toward the same goal: providing a safe, dependable, and exceptional shuttle service for Billy Bishop Airport.
People Management
Direct the activities of staff, ensuring that drivers are meeting the standards set out in the contract and Voyago policies, while ensuring business activities continue to be managed during staff vacation/sick leaves
Monitors performance of staff through site visits, completed incident/collision reports and conducts follow-up when required, providing annual performance review input and resolving problems
Works closely with Human Resources, Maintenance, and other key departments, the Supervisor will support the day-to-day operational needs of the service while providing leadership, direction, and support to employees within the operation
KPI's as directed, reviews with drivers and reports back to Operations Manager
Available on-call for divisional emergencies which may include holidays and weekends
Monitoring schedules, service levels, addressing operational challenges, supporting staff, and responding promptly to issues that may impact the passenger experience or continuity of service
Ability to lead multiple projects while adhering to strict timelines and conflicting deadlines
Payroll
Ensures timely and accurate entering of payroll




Serve as a contact to staff and assist in all forms of employee engagement and regular meetings

Valid B or C licence is preferred, or Minimum G Drivers Licence with the ability to upgrade in the first 3 months
Clean criminal record search with vulnerable sector screening

Enhanced knowledge of Word, Excel, PowerPoint, Outlook applications and technology
Strong, proven customer service experience
We offer a competitive wage
We provide paid training
We build a supportive corporate culture that encourages diversity and enables our people to flourish
We enable our employees to have a positive social impact by deploying sustainable mobility solutions
We offer comprehensive benefits packages for full time employees with an Employee and Family Assistance Program, a outstanding company perks program and an Employee Referral Bonus for all staff
We focus on innovation and sustainable environmental initiatives
We offer our employees opportunities to build their own experience within a local, global Group
Voyago is committed to provide accommodation for individuals with disabilities throughout the recruitment process. Accommodations are available upon request of the internal or external applicant. If you require an accommodation due to a disability for an interview, please notify Human Resources directly to make appropriate arrangements when contacted for an interview.
Voyago Transdev's Applicant Tracking System uses AI-assisted tools during the initial application and early screening stage.

📌 Assistant to Operations Manager - Full Time (Toronto)
🏢 Transdev Ontario Manitoba
📍 Toronto