o Employment Type: Full-Time Three-month contract
Fully On-Site
o Posting Closing Date: November 10, 2026
o Start Date: As Soon As Possible
PCPI is a not-for-profit organization that provides career development and employment related services to a diverse population to reach their full potential. The organization is also the proud creator and presenter of the IEP Conference, a unique forum for internationally educated professionals. Our organization’s success in delivering quality service is based on a business-like approach, supported by knowledgeable caring staff, user-friendly resources, and innovative programming.
PCPI is seeking an Administrative Assistant to support the IES programme. The ideal candidate demonstrates exceptional client service, clear verbal and written communication, solid organization and attention to detail, sound judgment and discretion, digital proficiency, and the cultural sensitivity and adaptability needed to work effectively with diverse clients, community partners, and team members.
The position is responsible for providing administrative and clerical assistance to ensure the effective and efficient operation of the project. The position will support clients and project staff through a variety of tasks, including responding to inquiries by phone and in person, disseminating information and resources, managing confidential and time-sensitive materials, and providing general information in a professional manner that consistently supports client service satisfaction. In alignment with the Integrated Employment Services (IES) model, the position will conduct structured follow-up with clients served in the previous fiscal year, confirm their current employment and service status,



support the team in determining which clients should remain active and which should be exited, and accurately document outcomes in the required data management system. Follow-up activities will also identify and verify employment outcomes that may qualify as Job Starts for the project. In addition, the position will maintain timely records of project activities. The position will also assist with the design of PowerPoint presentations and brochures to support outreach.
Maintaining customer service standards. The service standards are defined as a level of quality service that meets or exceeds the expectations of the client according to the stated accountabilities for answering all inquiries.
Conduct timely and documented follow-up by telephone, email, or other approved methods with clients, in accordance with the IES service model, privacy requirements, and project milestones.
Review each client’s current circumstances and service needs with the assigned team member, recommend whether the client should remain active or be exited, and record the decision, rationale, follow-up attempts, and required next steps in the data management system.
Identify clients who have obtained employment, collect and verify the information and supporting documentation required by the project, promptly refer the outcome to the appropriate team member, and ensure eligible employment outcomes are accurately recorded and reported as Job Starts.




Assist with marketing and outreach planning and delivery to promote the IES project to community agencies, to boost client-intake and to increase awareness of the services and wrapround supports.
Assist with developing Power Point presentations for group counselling and community outreach.
Identify client issues and concerns and collaborate with team members and management to ensure resolutions.
Fulfilling other duties/tasks as assigned by management.
University degree and or Community College diploma in Business Administration and 2 years experience in a community services environment or a related field
Possess knowledge of community and government services.
Possess time management skill and can multi-task to meet duty demands and tight deadlines.
Experience with Microsoft Office and Teams environment use.
Can communicate fluently in oral and written English language.
Able to communicate in French, (written and oral) is an asset.
Possess analytical, and creative problem-solving skills.
Digital work environment. This is a temporary contracted position for three months with the possibility of an extension. We offer a collaborative, supportive environment where your ideas are valued, your professional growth is encouraged, and your work has a direct impact on individuals building stability and independence through employment.
PCPI offers a competitive salary of $25 per hour for 35-hours work week.
Equity, Diversity, and Inclusion
If you are passionate about empowering job seekers, building community connections, and creating pathways to meaningful employment, we encourage you to apply and join our dedicated team.
No telephone enquiries please .

📌 Temporary Administrative Assistant needed ASAP (Toronto)
🏢 PCPI – Progress Career Planning Institute
📍 Toronto