Salary Range: $43,000-$45,000 CAD The Helpdesk provides 24/7 support to Shortcuts Software clients globally. The Helpdesk Technician is responsible for answering inbound customer calls, and resolving any queries, or concerns that the customer may have.

HelpDesk Technician

Location: Remote (Canada)

Salary Range: $43,000-$45,000 CAD

The Helpdesk provides 24/7 support to Shortcuts Software clients globally. The Helpdesk Technician is responsible for answering inbound customer calls, and resolving any queries, or concerns that the customer may have.

Fluent French communication requires verbal and written

Provide high quality, consistent and reliable support on all aspects of the Shortcuts’ product suite

Meet or exceed all Key Performance Indicators (KPI) set by management

Liaise with clients, Shortcuts staff and resellers to ensure the delivery of high quality, responsive client support

Manage escalated client enquiries and complaints to maintain a high degree of client satisfaction

Immediately escalate to management any concerns or issues that may adversely impact the client base

Take whatever actions necessary to ensure that client data and confidentiality is upheld and protected at all times

Regularly report to management the status, key risks and issues impacting clients both during implementation and after

Monitor the status of Enterprise sites post implementation to ensure the software is being used correctly and that potential issues are detected and acted upon as soon as possible

Deliver product knowledge training to clients and internal staff as appropriate

Investigate, replicate or test problems and queries to resolve open jobs





Ensure new software features meet client requirements by conducting design reviews and acceptance testing as appropriate

Put in extra effort and time as required to ensure the delivery of high quality support

Perform work outside of office hours as required from time to time.

Travel as directed by management from time to time

Be available to work Helpdesk support on Weekends

Ensure you are punctual and ready to start Helpdesk work at rostered times

Fluent French communication requires verbal and written

Sound understanding of IT industry and the latest technologies

A high degree of computer literacy and technical competencyExcellent organisation skills

Personal Characteristics Required

A robust service focus

A flexible, “can do” attitude to work

Personal focus, dedication and enthusiasm to the task at hand

Business Unit

More About Jonas Software

Jonas Software is a leading provider of enterprise management software solutions, serving a wide range of vertical markets including hospitality, healthcare, construction, education, personal care, fitness, leisure, moving and legal services, to name a few. Jonas’ vision is to be the branded global leader across these verticals and to be recognized by customers and industry stakeholders as the trusted provider of “Software for Life.” We are committed to technology, product innovation, quality, and exceptional customer service.

Jonas Software supports over 60,000 customers in more than 30 countries. Across our broader network, we support a global workforce of more than 30,000 employees.

Headquartered in Canada, Jonas Software has a global footprint with offices around the world. We’re a 100% owned subsidiary of Constellation Software Inc.,

📌 Help Desk Technician with remote support (Toronto)
🏢 Shortcuts Software
📍 Toronto