The Four Seasons Centre for the Performing Arts (FSCPA) is a 2000-seat performance venue in the heart of downtown Toronto. The Four Seasons Centre is the home of the Canadian Opera Company and the performance venue of The National Ballet of Canada, and hosts a variety of other events including galas, meetings, corporate functions, film screenings, and social events. We are now accepting applications for the position of part time Patron Services Supervisor at the Four Seasons Centre for the Performing Arts.
Working closely with the Food and Beverage Manager and/or Front of House Manager, this position will be responsible for delivering and overseeing service excellence to our Patrons and Guests during performances and events. They will supervise Front of House and Bars/Concessions during performances and oversee events in cooperation with the Facility Management and Event Planning departments.
Demonstrate and exemplify service excellence at all public-facing touch points
Coach, train, and support all Patron Services colleagues throughout their shifts, including staff briefings
Responding to customer service situations as they occur, ensuring timely de-escalations and solutions
Collaborate with operational leadership within the Four Seasons Centre to ensure and fortify building readiness and event standards
Inspect and oversee spaces from set-up to strike, ensuring all in-house and rental equipment, product,



furniture, and smallwares are ready for service
Oversee set-up and strike of bar and concession services, taking a hands-on approach
Ensure that event spaces are clean and closed at the end of the shift.
Uphold compliance with house policies, government agencies, guidelines, and best practices for venue health and safety
Cash handling and product management, including the preparation of the daily sales report.
Review and prepare Performance planning documents and supervise both the FOH and F&B; team members appropriately (up to 35 people daily).
Complete end-of-shift reports.
Other administrative dutiesincludecounting inventory, entering timesheets, and ordering products.
The ideal candidate will have at least 2 years’ experience in front of house, food & beverage service, hospitality, and/or events-related roles. A combination of customer service experience, and aptitude as a team lead are preferred.
The ability to understand and follow house standards and systems, to support positive Patron, Colleague and Client outcomes.
Strong leadership skills, including the ability to provide supportive feedback for entry-level staff to ensure all serviceobjectivesare surpassed.
Attention to detail, time-management skills combined with the ability to problem solve and re-prioritize as needed.

📌 Patron Services Coordinator (Toronto)
🏢 Canadian Opera
📍 Toronto