The Role
You are the hands-on leader and heartbeat of the operation. You will oversee the team, guest experience, housekeeping, maintenance, systems and daily financial performance.
This is not a remote or desk-based management role. You will be regularly present at the hotel, connected to employees and willing to step into any area when needed. That may include checking in guests, inspecting or cleaning rooms, supporting housekeeping, restocking supplies or helping resolve maintenance issues.
A major focus of this role is employee relations. You will build trust, keep employees engaged and motivated, recognize good work, address concerns early and hold the team accountable to clear standards.
Crash Hotel operates 24/7. The manager is responsible for creating reliable systems and team coverage for after-hours needs. However, as the senior operational leader, you are also the last line of defence when a serious guest, staffing, safety, security or property issue cannot be resolved by the team. This requires reasonable after-hours availability and a willingness to step in personally when necessary. There will be two days a week that you are required to be on-call for emergencies.
Key ResponsibilitiesPeople and Culture
Lead, motivate and support a small hotel team
Build positive, skilled relationships with employees
Hold regular check-ins and maintain explicit team communication
Set expectations and provide training, coaching and feedback
Recognize strong work and create an engaged, respectful workplace
Address performance issues, workplace concerns and conflict promptly and fairly
Manage scheduling, attendance, shift coverage, hiring and onboarding
Ensure employees have the information, supplies and support needed to succeed
Maintain WorkSafeBC, employment and safety standards
Hotel Operations




Lead and actively participate in daily hotel operations
Coordinate front desk, housekeeping, room readiness, maintenance and vendors
Inspect rooms and common areas for cleanliness, safety and brand standards
Work alongside housekeeping and assist with room turnovers when needed
Cover front-desk and other operational gaps when necessary
Oversee hotel technology, security, plumbing, HVAC and repairs
Manage supplies, inventory and service providers
Use Cloudbeds, Akia/Whistle, Expedia, Booking.com and keyless-entry systems
Maintain transparent procedures for late-night guest needs and emergencies
Act as the final escalation point when urgent issues cannot be resolved by the scheduled employee
Keep ownership informed of significant incidents, risks and operational needs
Guest Experience and Reviews
Oversee the full guest journey, from booking through departure
Respond quickly and professionally to guest concerns
Coach employees to resolve guest issues effectively
Monitor and respond to online reviews
Investigate negative feedback and correct recurring service or operational problems
Share positive reviews with the team and recognize strong performance
Improve guest satisfaction and overall review scores
Support group, corporate and extended-stay bookings
Business Performance
Help drive occupancy, revenue and profitability
Monitor expenses, forecasting and market competitiveness
Track operational and financial performance




Work with ownership and marketing partners on slow-season strategies
Recommend improvements to hotel systems, staffing and guest service The Right Fit You are:
A positive, hands-on leader who builds trust and leads by example
Skilled at motivating people while maintaining accountability
Comfortable having direct, respectful conversations
Resourceful, organized and calm under pressure
Equally comfortable with people, technology and practical hotel tasks
Willing to take ownership and follow problems through to resolution
Not above any task, whether checking in a guest, cleaning a room or unpacking supplies
Able to work independently while communicating clearly with ownership
Background and Experience
Previous supervisory or management experience
Hotel, housekeeping, front-desk or property-management experience strongly preferred
Strong employee-relations, customer-service and problem-solving skills
Comfortable using technology in a fast-moving environment
Available for flexible hours, including occasional evenings, weekends and holidays
Able to work in person at Crash Hotel in downtown Squamish
Living in Squamish is strongly preferred, as housing and relocation can be difficult

Position Details
Temporary, full-time interim management position
Reasonable after-hours availability is required
Staff accommodation is not available
The role may be extended depending on hotel needs and performance
Success will be measured through team engagement and reliability, room cleanliness, guest satisfaction and reviews, operational follow-through, property standards and communication with ownership.
If you are a practical, people-focused leader who enjoys being present, solving problems and helping a small team succeed, we would love to hear from you.

📌 Hotel Night Manager (Squamish)
🏢 Crash Hotel Squamish
📍 Squamish