Job Openings RQ08229 - Specialized IT Consultant - Intermediate

About the job RQ08229 - Specialized IT Consultant - Intermediate

consultants will be required to work onsite at the work location 3 days a week and 2 days from home.

Extension(s) only allowed using unused days/funds left on contract. No additional funds will be added beyond maximum contract value. Such extension(s) will be allowable only if the Master Service Agreement is extended beyond April 5, 2024 and be upon the same terms, conditions and covenants contained in the SOW.

The resources needed till March 31, 2026, will include an option to extend, at the same rate, till March 31, 2026 if Tender_12075 Managed Service Provider for Contingent IT Resources is also extended for a further one year, else an RFS under the Successor VOR will be issued for the services required after April 5, 2025 to March 31, 2026.

Provide daily ongoing Tier 2 subject matter expertise to HRIS clients, providing payroll guidance with the Quadrant Workforce application, HR, Payroll, Scheduling, Leave Management and QSS modules for accurate and timely payroll to 31,000 healthcare employees through the Footprint ticketing system or other mechanism

Prioritize regularly scheduled support activities along with urgent,



often unscheduled support requests with a high level of responsiveness and time sensitivity

Liaise between users and other team members including Database Administrators (DBAs), System Administrators, Network Administrators, Privacy and Security Specialists, and Software Subject Matter Experts, CRA, CPA for payroll related legislative changes as required

Identify application defects and assist in complex trouble shooting and root cause analysis

Public Sector Experience

Knowledge of personal health information protection legislative requirements and how they apply to developing and maintaining healthcare systems containing personal health

Technical Skills

Payroll Certification

Knowledge of Service Management Processes with 5+ years experience in supporting remote clients.

Proven track record for building strong working relationships

Excellent customer service skills, including tact and diplomacy to ensure client needs are managed effectively

A motivated, versatile, creative team player with perseverance, excellent multi-tasking abilities and a proven track record for meeting strict deadlines

Payroll Certification

CCIM - Community Care Information Management (HRIS)

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📌 IT CONSULTANT - REMOTE (M/W/D) (H/F)
🏢 Rubicon Path
📍 Toronto