CLIENT MANAGER What Encore's All About:

The Client Manager is the strategic day-to-day partner for an assigned portfolio of clients with Encore. This individual contributor builds trusted relationships, understands each client's business deeply, and converts business priorities and field results into recommendations that improve performance and create value.

The role owns the client promise – the what, why, and intended business outcome – and works with core operations and internal partners to ensure priorities are clearly defined, measurable, commercially sound, and ready for field execution. The Client Manager does not directly manage field employees or field leaders. The Client Manager reports directly to the Director of Client Services and works on a collaborative team.

Clients view the Client Manager as a trusted advisor who understands their business and brings forward ideas proactively.

Reporting is translated into clear insights, implications, and recommended actions rather than presented as data alone.

Account risks are identified early and resolved through strong judgment, collaboration, and timely communication.

Client satisfaction, retention, KPI performance, budget accuracy, and delivery quality remain strong.

Serve as the primary day-to-day contact, build relationships across functions and levels, and develop a deep understanding of each client's strategy, brands, customers, priorities, and challenges.

Lead client meetings, business reviews, and planning sessions; anticipate needs, challenge assumptions constructively, and bring a clear point of view supported by evidence and business judgment.

interpret dashboards, field activity, sales information, execution results, and financial data to identify drivers, risks, and opportunities.

Program Planning & Governance

Translate client objectives into clear priorities, briefs, success measures, timelines,



and reporting requirements for launches, seasonal initiatives, and special projects.

monitor performance and elevate material risks with practical options and recommendations.

provide client and product context while Operations owns field deployment and people leadership.

Organic Growth & Commercial Stewardship

Identify unmet needs and maintain a qualified pipeline of opportunities to expand, improve, or add services within existing client relationships.

Understand scope, pricing, budgets, forecasts, and service commitments; support business cases, proposals, change requests, renewals, and annual planning.

Commercial acumen and an organic growth mindset

Seven or more years of progressive client service, account management, sales strategy, or related CPG and retail experience.

Demonstrated success managing complex client relationships and influencing senior stakeholders without direct authority.

Solid knowledge of Canadian retail, consumer packaged goods, field sales, merchandising, or outsourced sales services.

Proven ability to analyze performance data and turn it into insights, recommendations, and compelling presentations.

Commercial experience with budgets, forecasts, scope, proposals, and organic account growth.

Strong proficiency with Excel and PowerPoint; experience with Power BI, CRM platforms, or field reporting systems is an asset.

Post-secondary education in business, marketing, analytics, or a related discipline, or equivalent practical experience.

Hybrid role with regular presence at Encore's Head Office and client offices as business needs require.

Travel within Canada may be required for client meetings, market visits, and business reviews.

Flexibility outside standard business hours may occasionally be required for urgent client matters or time-sensitive initiatives.

ial selling, customer relationships, trade management and disciplined execution, we would like to hear from you.

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📌 Client Support Services Manager (Toronto)
🏢 Encore
📍 Toronto