The PSR Enterprise Architect will design, govern, and validate the end-to-end Product-Service-Resource (PSR) catalog model across the customer journey from Day -1 through Day 2, covering Buy, Get, Pay, and Support. The role will serve as a Future Mode of Operations (FMO) architecture advisor, aligning PSR and solution designs with target Business, Data, Application, Integration, and Process Architecture across telecommunications BSS/OSS environments.

Key Responsibilities:

Design and govern end-to-end PO → PS → CFS → RFS → RS models for product families.

Define PSR relationships, cardinality, characteristics, dependencies, lifecycle, and decomposition rules.

Govern catalog integrity and Mandatory vs. Optional characteristic classification across Day 0 and Day 1.

Define CPQ-facing commercial and technical characteristics and real-time qualification and quote flows.

Design Product Order to Service Order and Resource Order decomposition and fulfillment orchestration.

Align architecture with TM Forum Open APIs across catalog, ordering, activation, qualification, quote, agreement, and resource management domains.

Define Day 1 to Day 2 reconciliation between contracted line items, Install Base Items, and Configuration Items.

Map capabilities and processes across TM Forum ODA, eTOM, CRM, SM&O;, and RM&O; domains.

Extend application and integration architecture across Day -1 Catalog Authoring, Day 0 Buy, Day 1 Get, and Day 2 dependencies.

Produce current-state and future-state process flows, component interaction diagrams, communication diagrams, and API sequence diagrams.

Lead PSR onboarding for recent product families and reconcile inputs from Product, Commercial, Pricing, CPQ,



Service, Resource, Platform, and Infrastructure teams.

Produce PSR reference models, governance frameworks, API compliance matrices, eTOM process mappings, runtime inventories, and CMO-to-FMO capability mappings.

Required Skills & Qualifications:

- 8+ years of experience in Telecommunications, BSS/OSS, Enterprise Architecture, or Solution Architecture.
- Strong hands-on experience with PSR / Product-Service-Resource modeling and governance.
- Strong knowledge of TM Forum ODA and eTOM.
- Hands-on experience with TM Forum Open APIs and telecommunications catalog, ordering, fulfillment, and orchestration domains.
- Proven experience with Product, Service, and Resource Catalogs and PO/PS/CFS/RFS/RS decomposition.
- Strong understanding of CPQ, order management, service management, resource management, billing, and assurance architecture.
- Experience defining Enterprise Architecture and Application Integration Architecture across complex telecommunications environments.
- Experience producing architecture, process, sequence, and communication diagrams and documenting current-state and future-state operating models.

Preferred Qualifications:

Telecom service-provider experience.

Experience with TM Forum SID / Information Framework.

Experience with ODA Value Streams and Business Architecture.

Experience establishing or operating PSR governance frameworks.

Experience onboarding multiple product families into a common PSR model.

Experience integrating BSS and OSS environments and commercial and technical catalogs.

Experience with Install Base, Configuration Items, alarms, incidents, and operational correlation.

Apply directly online at:

📌 Enterprise Service Architect (Toronto)
🏢 N2P Systems
📍 Toronto