Systems Administrator Level 1
ProServeIT is a leading IT solutions provider that specializes in delivering cutting-edge technology solutions to help businesses thrive. We are currently looking to hire a Systems Administrator to provide Level 1 Technical Support to our customer using a suite of tools designed to provide a seamless remote support experience for the end users.
Life at ProServeIT is fast paced, performance-driven, rewarding, and fun! We value and support our team members' career growth and ongoing professional development. This is a full-time position providing remote Level 1 Technical Support to our customers over the telephone, email, and IM using a suite of tools designed to provide a seamless remote support experience for the end users.
Being the voice of ProServeIT to our customers! This means being the one who solves their technical problems or connects them to a more senior resource when required. To do this effectively, you will need to be proficient in building relationships with clients.
Managing the flow of requests from multiple intake channels: telephone, email, and IM.
Since we provide 24/7 support to customers, each member of the Managed Services team rotates through the weekend on-call list, as well as, being required to work off-hours and/or overnight as required by business needs.
You are proficient in verbal and written English.
You demonstrate previous experience in a customer service focused environment (i.e call centre, sales, retail).
You possess a basic understanding of networking concepts, systems, and services, EG ISP services,



routers, firewalls, switches, TCP/IP.
You have a real passion for helping people and solving problems.
You can work after-hours, weekend and shift work when necessary.
Have experience with ConnectWise, Kaseya, Azure or Office 365.
Possess Microsoft Certifications - MCTS/MCSE and/or certificates in Windows 7,8,10, Active Directory, 2008 Server Administration.
Can show either 3+ years' experience in an IT support role or have post-secondary education in a recognized IT program.
Have 3+ years' experience working with Active Directory, Server 2008+,

SQL

, Microsoft Exchange, Azure, AWS, Apple OSX.
Customer service
SQL
Microsoft Exchange

AWS

Office 365
Networking
To ensure a fair and efficient recruitment process, we use AI-powered screening tools to assist in the initial review of applications. These tools help us identify candidates whose qualifications closely match the job requirements. Diversity, Inclusion and Accessibility
ProServeIT values diversity of thought and is proud to be an equal opportunity employer. We are committed to creating a diverse and inclusive environment where all people feel supported, connected, and belonging at work. All applications will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, national origin, disability, or age. Please let us know if you require any accommodations or support during the recruitment process.
This Job Post is for an existing vacancy.
Languages:
~ English

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📌 IT System Administrator (Fully Remote) (Toronto)
🏢 ProServeIT
📍 Toronto