Job Responsibility:

The Medicine Shoppe #288 in Port Hawkesbury is a fast growing pharmacy with a commitment to healthcare. We are focused on the health, happiness, and well-being of patients and our employees. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. We are a leader in promoting new expanded services. If you want to be part of tomorrow's health today, we want to hear from you.

We are currently recruiting for a Pharmacy Compliance Manager. Employment: Full-time permanent.

The Compliance Manager will support the organisation in the operational delivery of our core patient care programs and services. This includes pharmacy, supportive care, community pharmacy primary care clinic and health education services. The Manager will work as part of the leadership team to develop and implement program operations, support and oversee a clinical team and work with team members to navigate program-related clinical issues and help address patience adherence.

Overview.

Oversight of Clinical Operations : Ensure smooth daily operations, efficient workflow, and optimal patient care.

Strategic Planning : Collaborate with senior management to formulate strategies aligned with the organization's mission.

Regulatory Compliance : Develop, implement, and ensure adherence to policies maintaining regulatory standards.

Resource and Inventory Management : Manage resources, including budget and medical supplies.

Patient Scheduling : Coordinate timely appointments to optimize clinic efficiency.

Quality Assurance : Implement initiatives to enhance clinic performance and patient care outcomes.

Patient Relations : Address inquiries, complaints, and concerns professionally and promptly.

Collaboration : Work with healthcare providers to ensure seamless patient care.

Reporting : Regularly present reports on clinical operations to senior leadership.





What is this role?

1. Develops working relationships that supports the growth and success of each staff member.

2. Demonstrates a thorough understanding of all policies, procedures and processes and articulates the same to staff. Ensures compliance and tracks as appropriate.

3. Provides regular feedback to the higher authorities regarding quality, operational, technical and/or process issues which involve a program, team or individual. Recommends corrective actions or follow up. Engages other resources as needed.

Acts as a Preceptor to new hires throughout the orientation period; supports Customer Management program-related training activities with supplemental mock calls, shadowing of calls, and providing additional support/training to ensure the staff member is successful.

5. Ensures staff are aware of all Medicine Shoppe and Patient Services policies and procedures and interprets these for staff, as required; investigates and applies policies and/or leverages Medicine Shoppe resources to address departmental questions, ensuring a company of one mentality.

Assists in troubleshooting basic technical issues; assists in the maintenance of any technical support documentation for staff; identifies education required by specific individuals and/or teams to foster their independence in terms of addressing technology issues; networks with ServiceDesk Staff about recurring or one-off issues which require their help. Refers unresolved or other unusual issues to the higher authority.

Competencies

· Ability to communicate effectively (both oral and written)



with internal and external customers and stakeholders; makes good decisions based on a combination of analysis, wisdom, experience and judgment

· Excellent interpersonal skills; ability to build and maintain good relationships with colleagues at all levels of the organization and promote harmony amongst team members and Medicine Shoppe employees/divisions and external stakeholders

· Consistently acts in a professional manner and serves as a role model for staff

· Creative problem-solving skills to finding solutions

· Ability to reflect critically and receive feedback on leadership behaviour and modify when required.

- Competent skill sets in advocating on behalf of clients, interdisciplinary team collaboration, group facilitation support, consultation with professional colleagues and caregivers/families.
- Experienced working with at-risk/vulnerable population.
- A satisfactory proof of immunization required.
- Be able to maintain confidentiality in the workplace and within the community.

Qualifications:

- Bachelor's degree in healthcare discipline or a related field (preferred).
- 2 to 3 years of experience in clinical or medical office.
- Knowledge of healthcare regulations, policies, and procedures.
- Solid leadership with the ability to inspire and manage a team.
- Excellent organizational, multitasking, and communication skills.
- Proficiency in electronic health record (EHR) systems.
- Detail-oriented with a focus on accuracy and diligence.

Benefits:

- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off

Schedule:

- Monday to Friday 9am to 5pm

Job Types: Full-time, Permanent

Salary: From $19.00 per hour

Expected hours: 40 per week

Benefits:

- Dental care
- Extended health care
- Life insurance
- Paid time off
- Store discount
- Vision care

Schedule:

- 8 hour shift
- Monday to Friday

Work Location: In person

📌 Pharmacy Compliance Manager (Port Hawkesbury)
🏢 The Medicine Shoppe Pharmacy #288
📍 Port Hawkesbury