Ritchie Bros. (NYSE and TSX: RBA) is a global asset management and disposition company, offering customers end-to-end solutions for buying and selling used heavy equipment, trucks and other assets in numerous industries including construction, transportation, agriculture, energy, oil and gas, mining, and forestry. Our mission is to create compelling business solutions for the world's builders to easily and confidently exchange equipment. Learn more about us at:
ABOUT THE TEAM
As a global company, our corporate teams support billions of dollars in equipment sales every year.
In joining our corporate services teams, you will be ensuring the business runs smoothly in your respective verticals and supporting the overall business to achieve our core objectives.
Every day your work will make a difference in the way we run our business and the in the way customers interact with us.
- The Collections Account Manager is responsible for collecting outstanding balances on various Ritchie Brothers platforms, and monitoring and providing timely and effective resolutions to outstanding accounts.
RESPONSIBILITIES
- Responsible for the early-stage collections on majority commercial and some consumer accounts.
- Prioritizes collections of accounts within team.
- Identifies process gaps and recommends solutions for improvements.
- Problem solves a solution for early defaults and collapses and presents to management.
- Responsible for reducing the collapse rate.
- Track and report (excel and qualitative feedback) on work queue results.
- Controls the negotiation with customers on payment timelines, partial payments, default fees, etc.
- Responsible for operational issues.
- Performs other duties as assigned.
QUALIFICATIONS
- 5 years of collections experience in auto loans, commercial collections, and financial institutions portfolios.
- Self-motivated individual with initiative and flair for identifying process gaps or opportunities for improvement.
- Strong communication skills - listening to customers and understanding their situation
- Excellent phone etiquette
- Solid written communication through email
- Excellent questioning and probing skills.
JOB INFO
Job Identification 524 Posting Date 01/11, 01:43 PM Locations 9500 Glenlyon Parkway, Burnaby, BC, V5J 0C6, CA (Hybrid) Degree Level Bachelor's Degree Job Schedule Full time