You are an experienced Claims Examiner who can handle a large case load, multi-task, and meet tight deadlines. You thrive in a fast-paced environment providing excellent customer service in both the claim turnaround and handling emails and incoming calls. You will have the desire to develop an in-depth understanding of this position and be able to easily maneuver through numerous policies to assess claims and inquiries accurately. You will be responsible for processing a variety of different claims and communicating these decisions to providers, members, and clients. You have strong time management skills, claims experience, and policy interpretation.

Process travel insurance claims for medical, trip cancellation/interruption, baggage, dental, and vision claims up to the designated limit.

Adjudicate claims according to various benefit policies

Handle both inbound and outbound calls, and complaints, and provide excellent customer service for claims matters both in person and via written correspondence

Work closely with claimants, providers, agents, brokers, other insurance carriers, or their representatives

Maintain accurate documentation on all claim files

High school diploma or University Degree or equivalent

Minimum 2-3 years of relevant travel insurance or medical insurance claims processing experience

Bilingual: English/French is required





High level of proficiency in Microsoft Office suites

Superior verbal and written communication skills in English and/or French

Must successfully apply for Alberta Adjuster License within one month of hire

Experience in handling Canadian and US medical invoices/claims

Solid Team Player

Salary Range: 48-52k CAD annually + Variable Bonus (Final compensation will reflect the candidate's experience, skills, and qualifications)

Versatile hybrid work setup

Employee assistance program

Wellness spending account

Minimum 3 weeks vacation (plus generous sick and flex days)

We welcome applications from all qualified individuals regardless of race, ancestry, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity or expression, age, record of offences, marital status, family status, or disability.

If you require accommodation at any stage of the recruitment process, please reach out. We will work with you in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA).

In accordance with Ontario's Working for Workers Four Act, 2024, MSH confirms that artificial intelligence tools may be used in the recruitment and selection process for this position

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📌 Claims Insurance Processor (Toronto)
🏢 MSH Americas - DIOT-SIACI Group
📍 Toronto