IT Technician I

Full-Time, Permanent
Internal/External Posting No. Communications and Digital Services
Internal Posting Date: October 09, 2026
External Posting Date: October 23, 2026
2026 Hourly Rate: $35.91 after probation
The City of Dawson Creek invites applications for a full-time IT Technician I to provide end-user support and operational assistance for the City's information technology services. The position is responsible for service desk activities, user onboarding and offboarding, Microsoft 365 support, technology asset management, and the configuration and maintenance of end-user devices and systems. The role works collaboratively with other IT staff to ensure reliable technology services and participate in cross-training to support service continuity.
Provide technical support to City staff through phone, email, remote support tools, ticketing systems, and in-person assistance.
Respond to and resolve service desk requests and incidents, escalating issues when required.
Coordinate employee onboarding and offboarding activities, including account setup, access provisioning, equipment deployment, and account removal.
Provide user training, guidance,



and education to support effective use of technology systems and services.

Two (2) years of experience in an information technology support environment, or an equivalent combination of education and experience.
Certificate, diploma, or post-secondary education in Information Technology, Computer Science, Information Systems, or a related discipline.
Knowledge of service desk operations, end-user support practices, Microsoft 365 applications, and common business technologies.
Basic knowledge of networking concepts, device management, user account administration, and cybersecurity practices.
Ability to troubleshoot and resolve technical issues while exercising sound judgment and initiative.
Possess and maintain a valid Class 5 Driver's License.

The ideal candidate possesses the capacity to perform all duties in a protected manner while fostering positive relationships with both the public and fellow staff. ca with the job posting title and number in the subject line.
The City of Dawson Creek is committed to accommodating persons with disabilities whenever reasonably possible during the selection and employment process.

📌 IT Helpdesk Technician (Remote) (Dawson Creek)
🏢 City of Dawson Creek
📍 Dawson Creek