IT Services Analyst:On behalf of our Construction client, Procom is searching for an IT Services Analyst for a 3-month role. This position is an onsite position with 4 days onsite at our client’s Calgary office.IT Services Analyst - Job Description:The IT Services Analyst provides first-line technical support for Graham employees across corporate offices and project sites. The role focuses on delivering excellent customer service, resolving incidents and requests, supporting end-user technology, and identifying opportunities to improve service delivery through automation and process improvements.IT Services Analyst - Responsibilities:• Provide first-line support for incidents, service requests, and end-user issues.• Troubleshoot desktops, laptops, mobile devices, networking, Office 365, and business applications.• Prioritize and resolve tickets while escalating complex issues when required.• Deliver exceptional customer service and communicate effectively with technical and non-technical users.• Support continuous service improvement initiatives, automation, and process optimization.• Maintain documentation and contribute to knowledge-sharing activities.IT Services Analyst - Mandatory Skills:• Diploma or Degree in Computer Science, Information Technology,



or related discipline.• 2+ years of experience in an IT Service Desk, Help Desk, or Technical Support role.• Experience supporting Windows Operating Systems, Microsoft 365, Active Directory, Exchange, and SharePoint.• Strong troubleshooting skills across desktops, laptops, mobile devices, and peripherals.• Fundamental networking knowledge including routing, switching, VPNs, and cellular and internet connectivity.• Robust customer service and communication skills.• Ability to manage multiple priorities in a fast-paced workplace.IT Services Analyst – Nice-to-Have Skills:• ITIL Foundation certification.• Experience supporting construction, engineering, or field-based organizations.• Exposure to service management platforms such as ServiceNow, Freshservice, or Jira Service Management.• Experience scripting or automating repetitive support tasks.• Knowledge of Azure, Intune, and Endpoint Management.IT Services Analyst – Assignment Length:This is a 3-month contract position to start.IT Services Analyst - Start Date:ASAP.IT Services Analyst - Assignment Location:Calgary, Alberta, Canada. This position is Onsite, requiring 4 days in the office.This posting is for an existing vacancy.
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📌 Service Desk Agent (Calgary)
🏢 Procom
📍 Calgary