Support Shortcuts Software clients remotely across Canada using fluent French, technical diagnosis, and responsive customer communication. Work within a 24/7 global Helpdesk supporting inbound client needs.

As a Help Desk Technician, you will resolve customer queries and concerns across Shortcuts’ product suite. The position requires French communication, IT understanding, application diagnosis, and strong organization. You will collaborate with clients, staff, and resellers while protecting client data and confidentiality.

Key Responsibilities:

• Answer inbound customer calls and resolve client queries
• Provide reliable support across the Shortcuts product suite
• Investigate, replicate,
  
  
  
  and test application problems
• Manage escalated enquiries and complaints professionally
• Record and monitor client calls using approved systems

Requirements:

• Fluent French verbal and written communication
• Excellent written and verbal communication skills
• Understanding of IT and latest technologies
• Ability to diagnose application, hardware, and workplace problems
• High computer literacy and technical competency

Apply technical diagnosis, fluent French communication, and service focus while supporting Shortcuts Software clients through the global Helpdesk.