Position Title: Account Manager, Client Services (Full time, Ongoing, Hybrid)Salary Range: $55,000 - $65,000 (Commensurate with experience)About 9Letters9Letters is a mid-sized, independent, fully integrated advertising and branding agency based in Vancouver, BC. With over 30 years of experience (recently rebranded from Wasserman), we help brands achieve clarity, differentiation, and meaningful impact in a crowded market. Our work spans strategy, creative, media planning & buying, content creation, websites & e-commerce, and experiential—always grounded in insight, collaboration, and results. Learn more about us at 9Letters.Ca.The Client Services TeamClient Services is the connective tissue of our agency. We champion our clients' business objectives, lead collaboration across disciplines, and ensure work is delivered with excellence, efficiency, and care. We are strategic partners, trusted advisors, and proactive problem-solvers.The RoleThe Account Manager, Client Services is responsible for the day-to-day management of client relationships and the successful delivery of integrated marketing initiatives. This role balances strategic thinking, project leadership, and operational excellence. You will work closely with internal teams and clients to ensure work is on brief, on budget, and on time—while contributing to long-term client success and agency growth.This role is ideal for someone who thrives in a fast-paced agency environment, takes ownership, and is motivated by building strong relationships and delivering great work.What You'll DoClient Leadership & Relationship ManagementAct as a day-to-day client contact for assigned accounts, managingcommunications, expectations, and deliverablesBuild trusted relationships by developing a deep understanding of clients'businesses, categories, and objectivesTranslate client needs into clear, actionable briefs for internal teamsProactively identify opportunities to add value, improve work, or grow therelationshipSupport senior account leadership in client planning, presentations,



andstrategic discussionsProject & Delivery ManagementSupport the end-to-end management of projects, from briefing throughexecution, delivery, and wrap-up, in some cases taking the lead on assignedclients, or supporting senior account leadsDefine scopes, timelines, and deliverables in collaboration with internalteamsOrchestrate cross-functional resources (strategy, creative, production,media, digital) to ensure seamless executionDocument outcomes from meetings/discussions and ensure quality and timelydeliveryEnsure work is delivered on time, on brief, and to quality standards(including detailed proofing of final assets)Arrange and coordinate meetings and logistical requirements for project teams(e.G. travel)Manage project close-outs, including asset archiving and documenting andsharing postproject learningsFinancial & Scope ManagementManage client budgets at project and retainer levels, ensuring accuratescoping, forecasting, and billingPrepare estimates, track burn (including BCR management), flag risks, andsupport margin managementCoordinate invoicing and billing documentation with internal finance teamsHelp identify scope creep and support change management conversations withclientsStrategic ContributionSupport the development of insights, strategies, and recommendations thatdrive measurable client resultsConduct and synthesize research (consumer, competitive, cultural, category)Develop a growing understanding of integrated marketing, brand strategy,



andcommunications planningContribute thoughtful input to creative and strategic workInternal Collaboration & Agency SupportSupport strong collaboration across departments, fostering clarity,accountability, and momentumSupport 9Letters social media efforts including ideation, calendar planning,content development and reportingContribute to agency culture initiatives and team events as needed (planning,team communications, and logistics coordination)Act as a positive ambassador for 9Letters' values, culture, and ways ofworkingHow We WorkWe believe exceptional client service comes from:Strategic thinking: Connecting insights, data, and creativity to businessimpactProactivity: Taking ownership, anticipating needs, and solving problems(ideally before they arise)Collaboration: Working openly and respectfully across 9Letters teams andwith clientsContinuous learning: Staying curious about our clients, our craft, and ourindustryWhat You Bring3–5 years of experience in an account management or client services rolewithin an advertising, marketing, or creative agencyStrong project management skills with the ability to manage multipleinitiatives simultaneouslyExperience working on integrated marketing campaigns across channelsSolid understanding of agency workflows, scopes, and financial managementExcellent communication, presentation, and relationship-building skillsHigh attention to detail with strong organizational and follow-throughskillsA proactive, solutions-oriented mindsetKey Performance IndicatorsSuccess in this role is measured by:Client satisfaction and relationship strengthQuality, timeliness, and consistency of work deliveredEffective management of scope, timelines, and budgetsStrong internal collaboration and facilitation of teamsProactive thinking, ownership, and follow-throughWhy 9LettersWork on meaningful brands with a highly cooperative, talented, experiencedteamSkills and career mentorship and learningCompetitive compensation and benefitsA supportive, fun internal culture that values commitment, creativity, andwork-life balanceApplication deadline October 19, 2026

📌 Account Manager, Client Services (Vancouver)
🏢 9Letters
📍 Vancouver