DescriptionAct as a central hub for any questions (Help Desk) on computer connectivity, usage, preventative maintenance and installation of software. Maintain a SLFNHA Inventory of computer assets and ensure Asset tagging. Setup and update new and existing computer workstations.Salary Range: $56,576 - $75,992Job Type: full-time existing positionApplication Deadline: October 23, 2026Qualifications:Persons of First Nations ancestry will be given preference (OHRC, Part II, Special Employment).Ability to communicate in one of the First Nations dialects in the Sioux Lookout Zone is an asset.Minimum Grade 12 and/or post-secondary education in IT or equivalent working experienceIT related certifications, a definite assetMinimum 3-5 years experience in IT/Help Desk SupportHave working knowledge of help desk systems, Windows systems, OSX systems and Microsoft Office 365 is a definite assetAbility to explain technical concepts and theories to non-technical audiencesStrong customer service and troubleshooting skillsExperience with asset management and hardware tracking, including purchase orders (P.O.)Roles and Responsibilities:Receiving, logging, and answering calls/emails from users about various technical requests surrounding one's profile, (ex: password resets, onboarding new employees and granting system access as per group policies). Identify technical problems on a given interactionCreate, solve and close Service tickets or Incident tickets when required.Performing the initial level of problem identification and attempting to resolve when appropriate.Documenting any troubleshooting efforts in a problem ticket and escalating to the appropriate channels of the organizationProvide support to on-site technicians when required in an effort to resolve any deskside or kiosk solutionsAssistance with monitoring and tracking incident tickets to ensure a resolution occurs within the service level agreementsPerforming follow-up on Incident tickets to ensure end-user satisfactionUpdate Windows based user computers.Setup and configuration of SLFNHA workstations, laptops and tablets for use by SLFNHA employeesStay informed on new or emerging trends and technologies that provide clear advantages to the organization and/or clients.Keep accurate records of all IT assets, including hardware, software, and other equipment.Regularly update the inventory database or tracking system to reflect changes in stock levels, additions, and disposals.Assign unique identifiers or barcodes to each IT asset for easy tracking.Monitor the movement and location of assets within the organization.Conduct regular audits to ensure that the physical inventory matches the records.Verify the condition and functionality of equipment during audits.Collaborate with the IT team to track newly acquired IT assets and update the inventory accordingly.Assist in the receiving and documentation of new equipment.Manage the retirement or disposal process for outdated or non-functional equipment.Provide assistance when required and any other duties as assignedWorking ConditionsAbility to work flexible hours, including early starts, late finishes, nights, and weekendsProlonged sitting at a desk and extended use of computer screens and a headsetAfter-hours work as part of a rotating on-call rosterOvertime may be required to meet operational needsSioux Lookout First Nations Health Authority focuses on hiring Indigenous employees whenever possible.Candidates are encouraged to self-identify on their application. Self-identification is voluntary and the information is used to assist SLFNHA in hiring Indigenous people from the region whenever possible and to support candidates in their application.We offer competitive and comprehensive employment benefits to Full-Time employees:

📌 Analyst - It Helpdesk (Canada)
🏢 Sioux Lookout First Nations Health Authority
📍 Canada