OverviewJob Description – Customer Implementation SpecialistWho we areStaffScheduleCare (SSC) is the leading provider of time, attendance, and scheduling software in the Canadian Senior Care industry. Our focus is on people — our software is built to make healthcare workers’ lives easier so they can provide residents with the best possible care. We strive to deliver a world-class work experience through a culture of support, collaboration, openness, and drive.Powerful tailwinds:we serve a fast-growing senior living and senior care segment in Canada, addressing staff shortages.Established leadership in the market:SSC serves hundreds of homes in Canada with top-decile customer retention and satisfaction.Capital for growth:recent institutional growth capital to scale for growth.Led by experienced SaaS Operators & Investors:co-CEOs with a track record of growth and a world-class operating advisory bench.A people-first purpose and culture:software built to improve healthcare workers’ lives and residents’ care, with a people-first mindset in all we do.Who we are looking forWe are looking for a highly skilledCustomer Implementation Specialistto join our growing New Client Care team. Salary range is $50k-$80k depending on implementation seniority. You will also be eligible to participate in the new client care team bonus program ($2-5k+ / year).This person will be responsible for managing the onboarding process for new customers, ensuring a smooth transition and successful implementation of our products/services. This role requires strong project management skills, excellent communication abilities, and a customer-focused mindset. The ideal candidate will be adept at understanding customer needs, providing technical support, and coordinating with various internal departments to achieve seamless integration. You will be a crucial partner to our Client Care team andwill report to the Director of Client Careand will also be supported by aLead Customer Implementation Specialist .What you’ll doManage the end-to-end implementation process for new customers, from initial contact to go-live and beyond.Develop and maintain detailed project plans, timelines, and documentation to ensure all tasks are completed on schedule.Serve as the primary point of contact for customers during the implementation phase, addressing any questions or concerns promptly.Conduct thorough needs assessments and gather requirements to customize solutions that meet customer specifications.Provide training and support to customers on the use of our products/services, ensuring they are fully equipped to utilize them effectively.Collaborate with internal teams (Sales, Product Development, Customer Support) to ensure alignment and address any issues that arise during implementation.Monitor project progress and provide regular updates to customers and internal stakeholders.Identify potential risks and develop mitigation strategies to ensure successful project outcomes.Collect customer feedback and work with the product team to drive continuous improvement of our offerings.Stay up-to-date with industry trends, SSC software development, and best practices to provide expert guidance and support to customers.What you’ll needMust haves (skills):1+ years of experience in a customer-facing role, preferably in implementation, project management, or technical support.Strong project management skills with the ability to manage multiple projects simultaneously.Excellent communication and interpersonal skills, with the ability to build and maintain strong customer relationships.Technical aptitude with the ability to understand and explain complex concepts to non-technical users.Problem-solving mindset with a proactive approach to identifying and addressing challenges.Detail-oriented and highly organized, with a commitment to delivering high-quality results.Ability to work independently and as part of a team in a fast-paced environment.Hybrid work schedule with approximately 2-3 days per week in office located in Newmarket, ON.Must haves (values):Customer Care — We build easy-to-use products with our end user in mind. We focus on and build products for our healthcare clients. We are kind and patient when customers are frustrated. We strive to be great teachers, coaches and helpers. We honor great customer service.Band Together — One Team — We put the team first, support each other’s goals, and communicate openly. We challenge ideas, not people, and push each other to be better while staying united in our mission.Take Ownership — Prepare, Own, Drive Solutions — We own our work, follow through on commitments, and deliver results with accountability and attention to detail.Grow Everyday — Take On Challenges — We seek feedback, try new things, and see setbacks as progress toward improvement.Nice to havesBachelor's degree in Business, Information Technology, or a related field.Proficiency in project management tools and software.Experience in the healthcare SaaS industry.What we offerWe offer:A competitive salary and potential bonus structure.Supplemental employer-sponsored healthcare coverage for you and your family.Hybrid work environment (work from home, our office, or somewhere in between).Financial support for continuing education, professional development, stress relief, and more.How to ApplyInterested candidates should submit their application via JazzHR detailing their relevant experience and why they are a good fit for this role.StaffScheduleCare is an equal-chance employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.Come join the SSC team and be a key part of a fast-growing and exciting business!#J-18808-Ljbffr

📌 Customer Implementation Specialist - $50,000 - $80,000 A Year (Bradford West Gwillimbury)
🏢 StaffScheduleCare
📍 Bradford West Gwillimbury