Join Kuehne+Nagel as an Air Logistics Customer Care Manager, where you'll enhance customer satisfaction and drive profitability. This pivotal role impacts global logistics directly.As a key leader, you will manage a team dedicated to providing top-notch customer service and optimizing logistics processes. Your focus on growth and retention will substantially influence the organization. This role demands robust analytical skills, effective communication, and a deep understanding of air freight operations.Key Responsibilities:
- Lead teams to improve customer experiences and growth
- Execute customer ownership model and performance tracking
- Optimize workload allocation for better efficiency
- Drive change initiatives for enhanced operations
- Communicate effectively regarding shipment updates and resolutionsRequirements:
- Bachelor's degree in Logistics or Supply Chain preferred
- 5+ years of freight forwarding experience, specifically in Air Logistics
- Leadership experience managing teams
- Commercial acumen in customer profitability
- Required fluency in French for communicationPosition yourself to make a significant impact at Kuehne+Nagel, enhancing logistics and customer relations.#J-18808-Ljbffr

📌 Customer Care Manager In Air Logistics (Montreal)
🏢 Kuehne Nagel
📍 Montreal