Lead guest services at Gateway Casinos as a part-time supervisor, using hospitality expertise and attentive service to support visitors throughout their stay.

As Guest Services Supervisor, you will oversee representatives serving as guests’ main point of contact. The position requires hospitality experience, staff supervision, relationship-building, and strong customer service. You will help maintain warm, consistent attention while managing daily service standards.

Key Responsibilities:

- Mentor and guide guest services representatives
- Train, coach, evaluate, and mentor employees
- Maintain safety, hygiene, and sanitation practices
- Handle complaints, room issues, and conflicts graciously
- Ensure quality and standards meet daily expectations

Requirements:

- Minimum two years’ guest services or hospitality experience
- Ability to direct and supervise staff
- Ability to encourage communication and collaboration
- Robust time-management and multitasking abilities
- Ability to manage issues and empower teams

Bring hospitality leadership, guest care, and service standards expertise to Gateway Casinos as a part-time Guest Services Supervisor.

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📌 Guest Services Team Supervisor (Greater Sudbury)
🏢 Gateway Casinos & Entertainment
📍 Greater Sudbury