Why join CMHA Kenora?We are a team committed to our vision of mental health support for all. We offer an inclusive, innovative, and high-performance work culture that helps us deliver transformational impact. The organization cares about the growth, safety and well-beingof employees and offers:Healthcare of Ontario Pension Plan (HOOPP)Comprehensive Health BenefitsEmployee & Family Assistance ProgramPaid Vacation DaysLearning & professional development opportunitiesDeadline to apply: October 20th, 2025Service Hub NavigatorClinical Service HubEmployer: CMHA Kenora BranchJob Title: Service Hub NavigatorWork Location: Kenora Emergency ShelterEmployment Status: Full-Time, PermanentSalary Range: $55,724 - $81,978 per yearFor more information, please visit www.Cmhak.On.CaOverview:The Service Hub Navigator conducts evidence-based screening and assessments for those individuals accessing the Kenora Emergency Shelter. The Service Hub Navigator through screening and assessment will make appropriate recommendations for access to services that meet the client's needs.The Service Hub Navigator will work in collaboration with community partners and administer appropriate tools and methods to respond to client needs to assist those accessing the Kenora Emergency Shelter in obtaining services and identifying the appropriate level of housing for clients. The Service Hub Navigator will be located within the Kenora Emergency Shelter and coordinate services to attend the Kenora Emergency Shelter to assist clients.The Service Hub Navigator reports to the Clinical Service Hub Team Lead and Chief Executive Officer of the Canadian Mental Health Association, Kenora Branch. The Service Hub Navigator is expected to work as a member of a team and is expected to participate in regular peer and team supervision when required, by the Clinical Service Hub Team Lead and Chief Executive Officer of the Canadian, Mental Health Association, Kenora Branch.Qualifications:BSW preferred, or demonstrated equivalentKnowledge of mental health and mental health problems/difficulties, concurrent disorders,



dual diagnosis and brain injuriesApplied knowledge of community resources and agenciesKnowledge of issues related to poverty and homelessnessNetworking skills and outreach skillsAbility to assess dynamic riskHighly developed communication skillsAssessment, case management, advocacy, counselling, and recording skillsUnderstanding and applied knowledge of Recovery Model, Brief Therapy, Strengths Perspective, Harm Reduction, Psychosocial Rehabilitation & Housing FirstActivities of daily living, problem solving skills and ability to teach and model these skills for clientsCultural Competence for Diverse populationsAbility to work independentlyProfessionalism in the performance of dutiesCultural CompetenceUnderstands Trauma-Informed approachesComputer literacyDuties:Adherence to all policies and procedures of Canadian Mental Health Association, Kenora BranchAssertive engagement with clients of the Kenora Emergency Shelter to connect them to servicesComplete outreach in community to support clientsAssess individuals housing needs using the VI-SPDATScreening of patrons using the OCANMake appropriate recommendations for supports and servicesConsult and collaborate with community partners to support recovery planning for clientsIndividualized needs assessment developed in consultation with the clientContinuous assessment of riskIndividualized Recovery Planning and strategies to support the achievement of goals and objectivesAdvocacy or linking of clients with appropriate services, supports and resources in order to meet the goals and objectives of the recovery planConducting regular formal or informal evaluation of client satisfaction, achievement of goals,



reassessment of service requirements and or needs in consultation with the clientDirect provision of side-by-side support with clients where appropriateProvision of supportive counselling where appropriateAssist clients and provide modeling for problem solving and priority settingReferral to community agencies and services where appropriateProvide service navigation to clientsInvolvement is terminated once individual is housed and wrap around services coordinatedMaintenance of client files consistent with policies and procedures of Canadian Mental Health Association, Kenora BranchParticipation in staff meetings and other meetings as directed by the Chief Executive OfficerCollection and maintenance of statistical information and keeping appropriate records of direct and indirect serviceOutcome monitoring and evaluationProfessionally representing Canadian Mental Health Association, Kenora BranchDrafting all necessary correspondence and reports regarding clientsParticipation in administrative and office functions, including ongoing maintenance of office spaceParticipation in educational and career development opportunitiesParticipate on specific Committees or task or work groups as assigned by the Team LeadProvide a safe environment by ensuring adherences to Workplace Health and Safety Regulations and Policies, Infection Control Guidelines, WHIMIS and Safe Work Procedures; including but not limited to Fire, Disaster and Evacuation PlansEnsure client safety and client safety activities are emphasized throughout orientation of new staff membersSupport an environment which avoids, prevents, and corrects all activities or actions which may result in an adverse outcome in the delivery of mental health servicesResponsible for self careOther duties as directedThe Canadian Mental Health Association, Kenora Branch welcomes and encourages applications from people with disabilities.Accommodations are available on request for candidates taking part in all aspects of the selection process.

📌 Service Hub Navigator (Alton)
🏢 Canadian Mental Health Association
📍 Alton