Enhance your customer service skills in a hybrid role at TEKsystems in Halifax, NS. Support members with group insurance inquiries while delivering exceptional service experience.As a Customer Service Professional, you will engage with members and plan sponsors to address their questions about group insurance advantages. This position suits individuals with over a year of experience in call centers or customer support, focusing on efficient problem-solving and clear communication. With responsibilities including managing high call volumes and troubleshooting account issues, you will ensure a seamless service experience.Key Responsibilities:Handle 50 inbound calls per dayRespond to inquiries about claims and eligibilityInvestigate claim decisions and explain thoroughlyTroubleshoot account and system issues efficientlyProvide accurate information via phone and emailRequirements:1+ years of customer service experienceStrong verbal and written communication skillsProven ability to manage high-volume inquiriesAttention to detail in quality and complianceFamiliarity with insurance or benefits informationUtilize your customer service expertise and problem-solving skills at TEKsystems, providing exceptional support in Halifax.

📌 Hybrid Customer Service Role In Halifax (Halifax Regional Municipality)
🏢 TEKsystems
📍 Halifax Regional Municipality