Quality Assurance Analyst(Application Maintenance) - HybridFull-timeISAAC partners with North American fleets to provide a user-friendly solution that simplifies trucking. Focused 100% on the trucking industry, we help carriers overcome challenges, while boosting driver happiness. With proven system reliability and system integration capabilities driven by our open platform, our solution helps your drivers and back-office team work smoothly.Let's work together to help create the technological future of the trucking industry! We are expanding our internal team and are excited to meet people who share the same passion for innovation.As a Quality Assurance Analyst – Application Maintenance, you support the technical support team in analyzing and handling complex customer requests. You help implement and apply testing methods to make sure we meet our quality standards, and you analyze change requests. You work with the quality assurance and development teams to improve processes. YouembodyISAAC's values andcontribute oa positive work environment.Success is measured by the quality of your diagnoses and tests, the clarity of your documentation, the relevance of your improvement recommendations and your ability to live ISAAC's values in your daily work.ResponsibilitiesInvestigate incidents through functional and code analysis to suggest solutions to the development teams (mobile, web, back-end)Support the technical support team as a go-to resource for incident management, to improve the resolution rateAnalyze bugs, identify their causes and prioritize themDevelop, improve and run tests, and build validation toolsDocument test plans and update test cases to reflect fixes and new featuresInstall,



configure and test new versions of the software platform and upgradesResolve issues with the tests and tools we developDocument defects clearly (description, steps to reproduce, setting, etc.) to speed up resolutionAnalyze how our software is used to make recommendations for improvement and innovationIdentify and fix system performance issuesGather and assess feedback on testing and quality assurance processes to identify areas for improvementWork closely with the quality assurance and development teams to review test cases, assess possible solutions and analyze the various change requestsAlign your actions with ISAAC's mission and strategic objectives, showing care and authenticity toward colleagues and customersRequirementsBachelor's degree in computer science or software engineering, or other training combined with relevant experience3 to 5 years of experience in quality assurance or customer support at a software development or high-tech company, or other relevant experienceGood knowledge of programming (e.G., C#, Angular or another programming language) and of the Windows environmentKnowledge of SQL ServerExcellent analytical and problem-solving skillsStrong oral and written communication skills in French and EnglishAssets: experience with Azure DevOps, good knowledge of scripting tools (e.G., Windows PowerShell), knowledge of the .NET platform and the C# language, knowledge of Agile methodologyCollaborators are at the center of ISAAC's interests and values. This explains the numerous benefits of working at ISAAC, namely:varied career opportunitiesastimulating work environment focused oninnovationenthusiastic and collaborative teamscompetitive salaries and perks promoting work-life balance: a complete group insurance plan, group RRSP, an EAP, flexible hours, 4 weeks of vacation, etc.various social activities and free snacks and coffee every day.

📌 Quality Assurance Analyst(Application Maintenance) - Hybrid (Longueuil)
🏢 ISAAC Instruments
📍 Longueuil