DescriptionYou'll join TELUS Health's Drug Operations team, a mission-critical group responsible for maintaining the accuracy and integrity of Canada's pharmacy benefit management systems. As a Business Analyst II, you'll ensure that Health Canada-approved drugs, formularies, and DIN-based lists are current and precise, directly impacting how millions of Canadians access their medications. You'll thrive in a cooperative, fast-paced environment where your attention to detail and analytical thinking drive real healthcare outcomes.What You'll DoMaintain flawless database accuracy by adding, updating, and validating drug information for Health Canada-approved products and provincial PINs in the TELUS system, using both database UI entry and SQL queries to prevent claim processing errorsMaster and manage PBM claim adjudication data structures by creating and maintaining formularies, price files, categorization rules, and list management to ensure smooth claim processing across pharmacy networksEstablish standardized bus iness process documentation that captures workflows, decision trees, and system requirements while ensuring consistency across the Drug Operations teamProvide expert, timely responses to complex drug pricing, plan coverage, and formulary inquiries from in ternal teams and external stakeholders,



meeting established SLAs while maintaining comprehensive documentationCollaborate with cross-functional teams including pharmacy operations, compliance, and system administrators to implement updates, troubleshoot c laim adjudication issues, and optimize data quality processesWhat you bringPharmacy Benefit Management (PBM) experience with demonstrated knowledge of claim adjudication principles, formulary management, and pharmacy benefit systems1–3 years of experience in a comparable business analyst, pharmacy operations, or drug information roleAdvanced proficiency with Microsoft Excel (pivot tables, VLOOKUP, data validation, formula development) for managing and analyzing formulary and pricing dataStrong written and verbal communication skills, with ability to document complex business processes clearly and conciselyExcellent organizational and planning skills with demonstrated ability to prioritize multiple tasks and adapt quickly to changing requirementsWorking knowledge of SQL or database query tools for data retrieval and validationMeticulous attention to detail and commitment to data accuracy in a regulated healthcare environmentGreat-to-havesBilingual proficiency in French and English, with ability to communicate complex drug information in both languagesPost-secondary diploma or certification in pharmacy, healthcare administration, or a related fieldExperience with TELUS Health systems or other pharmacy benefit management platforms

📌 Business Analyst Ii - Pharmacy Operations (Temporary - 18 Month Contract) (Calgary)
🏢 Telus
📍 Calgary