Customer service and communication define this entry-level Collision Experience Advisor role at Craftsman Collision. Training supports repair workflow and insurance process learning.

Reporting to the Shop Manager, the advisor guides customers throughout collision repair. You will explain processes, schedule estimates, coordinate transportation, and provide repair updates. Front office systems training builds familiarity without requiring prior collision shop experience.

Key Responsibilities:

• Welcome customers and explain collision repair processes
• Book estimates and schedule repairs
• Provide phone, email,
  
  
  
  and text repair updates
• Assist with insurance claims information and documentation
• Coordinate rides, replacement vehicles, and rentals

Requirements:

• No prior collision repair experience required
• Customer service experience preferred
• Strong verbal and written communication skills
• Organized, dependable, and eager to learn
• High school diploma required

Build customer relationships at Craftsman Collision through explicit communication, organized scheduling, and dependable repair process support.