Facility ManagerSalary Range: $70,000-$80,000 annuallySummaryReporting to the Operations Manager, the Facility Manager is responsible for the overall leadership, performance, and day-to-day operations of the Russell Aquatics facility.The Facility Manager is accountable for ensuring the location operates safely, efficiently, consistently, and in alignment with Russell Aquatics standards and values. This role provides leadership across all departments and is responsible for creating a high-performing team culture, delivering an exceptional customer experience, maintaining strong aquatic and operational standards, and driving the overall success of the facility.The Facility Manager is expected to maintain a visible and active leadership presence throughout the facility, particularly during peak programming periods, and to proactively identify and resolve operational, staffing, customer service, safety, and facility concerns.Areas of AccountabilityTake ownership of the overall success and performance of the facilityEnsure consistent execution of Russell Aquatics policies, procedures, standards, and valuesMaintain a visible leadership presence throughout the facility, particularly during high-volume programming periodsProactively identify operational challenges and implement solutionsMonitor key facility performance indicators including enrolment, retention, class capacity, customer experience, staffing efficiency, program quality, and facility standardsEnsure appropriate follow-up and accountability when issues ariseWork closely with Ownership and Operations to identify opportunities for improvement and growthTeam Leadership and ManagementProvide solid leadership, coaching, mentorship, and direction to the facility management team and staffFoster a positive, accountable, professional, and high-performing workplace cultureConduct regular 1:1 meetings, team meetings, coaching conversations, and performance reviewsEstablish clear expectations and hold managers and staff accountable for performanceSupport recruitment, onboarding, training, development, and retention of employeesAddress performance concerns and difficult conversations promptly and professionallyEnsure managers and supervisors are effectively leading their respective departments and shiftsSupport staffing and scheduling decisions to ensure appropriate coverage based on operational needsIdentify high-potential employees and support succession and leadership developmentCustomer ExperienceEnsure families consistently receive friendly, professional, responsive,



and solution-focused serviceMaintain high standards for communication across all customer touchpointsProactively monitor the customer experience throughout the facilityAddress escalated customer concerns professionally and ensure appropriate follow-upWork with the administrative team to ensure registrations, schedules, billing, credits, and customer records are accurateMonitor customer feedback and identify recurring themes or opportunities for improvementSupport customer retention initiatives and strengthen relationships with Russell Aquatics familiesAquatic Program QualityWork closely with Aquatic Management to ensure consistent delivery of Russell Aquatics programming and teaching standardsMonitor lesson quality, instructor performance, student progression, and class experienceEnsure aquatic staffing and instructor assignments support program quality and operational needsSupport Aquatic Management with coaching, training, evaluations, and quality-control initiativesEnsure aquatic programming complies with applicable safety standards, regulations, and Russell Aquatics policiesFacility Maintenance, Safety and OperationsEnsure the facility is clean, organized, safe, welcoming, and maintained to Russell Aquatics standardsConduct regular facility inspections and ensure identified concerns are addressed promptlyOversee maintenance coordination, equipment needs, inventory, repairs, and facility-related projectsEnsure pool deck, change rooms, viewing areas, front desk, staff spaces, storage areas, and common areas operate effectivelyEnsure safety procedures, emergency protocols, incident reporting, and regulatory requirements are consistently followedCoordinate with maintenance providers, contractors, and vendors as requiredEnsure adequate inventory and appropriate use of facility supplies and equipmentScheduling, Staffing and Operational ExecutionEnsure appropriate staffing levels across departments based on enrolment and operational requirementsMonitor scheduling effectiveness, labour usage, staff coverage, absences, and shift performanceSupport management with coverage planning and staffing challengesEnsure managers and supervisors are effectively overseeing peak programming periodsReview operational processes and recommend improvements to increase efficiency and consistencyFinancial and Business PerformanceSupport Ownership and Operations in managing facility budgets and controlling operating expensesMonitor labour, maintenance, equipment, supply, and other facility-related costsReview payroll information for accuracy and ensure required changes are communicated appropriatelyProvide recommendations regarding compensation, recognition, promotions,



and staff developmentMonitor enrolment, retention, program participation, class capacity, and other key business indicatorsIdentify opportunities to improve facility performance and sustainable growthReporting and CommunicationMaintain clear, timely, and transparent communication with Ownership and OperationsProvide regular updates regarding staffing, customer concerns, facility conditions, safety issues, and operational performanceMaintain appropriate documentation relating to incidents, staffing, performance management, facility maintenance, and operationsParticipate in leadership meetings and contribute to company-wide initiativesEnsure relevant information is effectively communicated to managers and team membersCommunity and Marketing SupportSupport company-led marketing, community engagement, registration, and promotional initiativesWork collaboratively with the Marketing and Communications team to identify local opportunities to strengthen facility awareness and enrolmentRepresent Russell Aquatics professionally within the local communityDemonstrated Qualifications and SkillsPrevious leadership and management experience, preferably within an aquatic, recreation, service, or multi-department environmentStrong leadership, coaching, communication, and interpersonal skillsAbility to hold employees accountable while maintaining a positive team cultureStrong customer service and problem-solving abilitiesUnderstanding of aquatic programming and safety standardsStrong organizational and time-management skillsAbility to prioritize and make sound decisions in a rapid-paced environmentComfortable using scheduling, registration, reporting, and communication softwareAbility to analyze operational information and use data to make decisionsAbility and willingness to work evenings and weekends based on operational requirementsPost-secondary education in Recreation Management, Business Administration, Education, Aquatics, or a related field is considered an asset but is not required.Working ConditionsThe Facility Manager position requires a combination of leadership, administrative work, and active presence throughout the facility.The Facility Manager is expected to spend a meaningful portion of their working hours actively engaged with employees and customers throughout the facility, particularly during peak programming periods. Administrative responsibilities should be balanced with the need for visible leadership and operational oversight.The position requires flexibility in scheduling, including regular evening and weekend availability based on the needs of the facility. The Facility Manager may occasionally be required to respond to urgent operational or facility matters outside of scheduled working hours.

📌 Facility Manager (Oshawa)
🏢 Integratedcooling
📍 Oshawa