Bilingual IT Service Desk Specialist — Remote Join the insurance sector for our client and discover an opportunity where technology, customer service, and continuous learning come together.

Be part of a collaborative environment that values clear communication, teamwork, and a positive client experience.

What is in it for you: •Hourly salary of $32-36, based on experience. • 6-month contract. • Full-time position: hours per week. • On-site events 2 to 3 times per year.

Responsibilities: • Answer calls from the advisor community. • Listen carefully to understand technical issues. • Ask explicit questions to identify the appropriate solution. • Use the Knowledgebase and previous experience to resolve client issues. • Explain solutions clearly and simply. • Search the Knowledgebase using keywords. • Ask colleagues for assistance through online chats. • Seek support from coaches and experienced teammates. • Ensure clients understand the next steps when an issue cannot be resolved directly. • Record clear notes after each call, including the solution or next steps. • Help enhance the Knowledgebase by sharing acquired knowledge. • Participate in structured training at the start of the assignment. • Build confidence before handling calls independently. • Continue learning new systems and solutions over time.



• Collaborate with the team to find solutions, share ideas, and learn from one another. • Identify small, practical ways to make daily tasks easier for the team.

What you will need to succeed: Required qualifications • High school education • 1+ year of experience in a call centre and/or technical support setting. • General IT knowledge and experience troubleshooting hardware and software. • Computer hardware troubleshooting skills. • Experience working with printers. • Strong technical troubleshooting and problem-solving abilities. • Customer problem-solving skills. • Bilingual in French and English, both verbal and written, to provide daily support to clients in Québec and outside Québec.

Preferred qualifications • CompTIA certification or similar technical background. • Experience with Service

Now or other ticketing systems. • Familiarity with Active Directory. • Strong general technical aptitude and troubleshooting depth.

Soft skills • Excellent communication skills with a white-glove customer service mindset. • Strong de-escalation skills and ability to remain calm under pressure. • Proactive self-starter with a strong sense of initiative. • Ability to learn quickly. • Ability to work independently. • Collaborative and service-oriented approach.

📌 Bilingual IT Service Desk Specialist — 100% Remote (Montreal)
🏢 Recrute Action
📍 Montreal