Salary Range: $53,000.00 To $55,000.00 AnnuallyThis is a Full-Time Temporary position on a 6-month contract, starting as soon as possible.Location & HoursWork location: In office at SORCe (1944 10 Ave SW), as part of the Coordinated Entry Program.Hours: Generally, Monday to Friday from 9:00am – 4:00pm, with occasional evenings or weekends as required.What We OfferGenerous Vacation EntitlementHealth Spending AccountExtended health and dental benefitsAccess to on-site gym (999 site) at no costPaid development days and a staff development fundA supportive, mission-driven workplace where you can grow, take on new challenges, and collaborate with colleagues that value integrity, hard work, and make a meaningful community impactWho We AreFor over 50 years, Distress Centre has served Calgary and Southern Alberta by providing 24-hour crisis support, information, and resources at no cost. Distress Centre does not define crisis. We do not judge. Anyone can call us day or night.We are committed to fostering a respectful, inclusive workplace where employees are valued, experience a sense of belonging, and are confident in being their most authentic selves. We welcome and encourage applications from Indigenous peoples, people with disabilities, and members of equity-deserving groups. We value all the ways that our community is diverse – in identity, experience and perspective.What to ExpectThe Mobile Response Coordinator reports to a Coordinated Entry Program (CEP) Team Lead. In this role, you will be responsible for coordinating access and response within the CEP at Safe Communities Opportunity and Resource Centre (SORCe). As the first point of contact for the Coordinated Access and Assessment (CAA) housing check-in line and CAA Mobile requests from community and system partners, you will play a key role in connecting people to the right supports at the right time.Working closely with the CEP team and agency partners across health, justice, treatment, primary care,



and domestic violence services, you will help coordinate timely responses for individuals experiencing housing instability. This role is ideal for someone who thinks quickly under pressure, stays organized, and is committed to helping people move toward long-term housing stability.What You'll DoThis list highlights core responsibilities and is not exhaustive. Additional related duties may arise over time and will be discussed and supported by your supervisor.CAA Access, Triage and Service CoordinationManage the CAA housing check-in line and CAA Mobile requests from community and system partnersHandle check-ins and brief updates directly to keep housing profiles active and supportedAssess the urgency of each request and determine the right level of supportSchedule new CAA entries, profile updates, and complex navigation needsCollaborative Case Planning and Specialized NavigationConsult with referring professionals when a request may not meet CAA Housing eligibilityIdentify other CEP supports that can help stabilize someone's housingCoordinate specialized navigation responses with internal teams and partnersFrontline Service Delivery and Crisis ResponseProvide navigation, assessment, and referral on the floor when extra coverage is neededSupport participants with housing planningRespond calmly and appropriately to crisis situations as they ariseProgram Data, Quality and Continuous ImprovementKeep CAA profiles, referrals, service records,



and schedules accurate and currentTrack follow-ups and workflow to keep service timely and consistentSuggest process improvements that strengthen program and service deliveryWhat You BringUndergraduate degree in a human services-related field, or an equivalent combination of education and experience.2 to 4 years of coordination or operational experience in a social service or related environment.Demonstrated experience supporting individuals with complex needs, including homelessness, mental health, substance use, and family violence.Knowledge of homelessness support services and of Coordinated Entry and Coordinated Access systems and principles.Proven interpersonal and cultural competency skills to work effectively and respectfully with people from diverse backgrounds and lived experiences, including Indigenous communities.Strong verbal and written communication skills, with the ability to adapt your style across audiences.Strong organization, time management, and prioritization skills, with a high attention to detail.Ability to stay steady through unexpected changes, technology challenges, and crisis situations in a fast-paced environment.Proficiency with Microsoft Office and participant data management systems such as HMIS or equivalent.Additional Employment RequirementsAs a condition of employment, all successful candidates are required to complete and maintain a Police Information Check. For those in direct service user-facing roles, a Vulnerable Sector Search is also required.Distress Centre is an inclusive workplace. If you are invited for an interview and require accommodation, please let us know. If you require accommodation during the application process, please call our main office and ask to speak to Human Resources.We may also use AI-enabled tools to support aspects of the recruitment process. All hiring decisions are made by people and are guided by our commitment to fairness and inclusion.We thank all applicants for their interest; only those selected foran interview will be contacted.

📌 Mobile Response Coordinator (Calgary)
🏢 Distress Centre Calgary
📍 Calgary