Lead customer service at Shoe Co. as a full-time Supervisor, using product knowledge and coaching to support store objectives.

Reporting to the Store Manager, this Supervisor helps lead an inclusive store setting and diverse customer connections. The position supports in-store sales, web orders, and goals directed by Store Management. Success requires role-model service standards, collaboration,



and operational excellence while adapting to change.

Key Responsibilities:

• Maximize store results through exceptional customer experiences
• Maintain product and industry trend knowledge
• Role-model responsive service and merchandise presentation
• Coach teams and provide feedback as directed
• Open and close the store proficiently

Requirements:

• Open, approachable, outgoing customer interaction style
• Excellent customer service and commitment to assisting needs
• Motivation and drive to achieve results
• Ability to work efficiently in team environments
• Flexibility for closing shifts and weekends

Bring customer service, coaching, product knowledge, and operational focus to Designer Brands Canada’s Shoe Co. retail team.