Are you passionate about customer experience and eager to build your career with a premier leader in Canadian retail and fashion? We are seeking a dynamic Customer Service Representative to join a warm, collaborative team based in Montreal.

In this role, you will assist online shoppers through every step of their buying journey while benefiting from a balanced, predictable schedule and great workplace perks! Position Details: Position: Customer Service Representative – E-Commerce Contract: 12-month contract (High potential for extension or permanent hire) Pay Rate: $21.00 / hour Work Model: Flexible Hybrid (1–2 days/week on-site near Sauvé Metro) Schedule: - Weekdays: Monday to Friday (9:00/9:15 AM to 5:00/5:15 PM) - Weekends: Saturday & Sunday (9:00 AM to 5:00 PM) Advantages Long-Term Career Growth: 12-month assignment with genuine opportunities for permanent conversion.

Flexible Hybrid Model: Work 1 to 2 days a week in our Montreal office and the rest from the comfort of home.

Balanced Hours: Days end by 5:15 PM on weekdays—no late-night shifts! Employee Discount: Enjoy competitive discounts on company fashion products starting day one.

People-First Culture: Join a supportive, high-energy environment with structured training and ongoing mentorship.

Responsibilities Handle incoming calls and respond to email inquiries regarding online orders, tracking, shipping, returns, and refunds.

Deliver personalized,



solution-driven service, always placing customer satisfaction at the heart of your decisions.

Utilize the Shopify e-commerce platform and internal knowledge bases to provide quick, accurate answers.

Participate in a weekend shift rotation (1 weekend out of every 3), offset by compensatory weekdays off.

Qualifications Proven customer service or call center experience, ideally within the retail or e-commerce sector.

Exceptional interpersonal and communication skills, with strong empathy and active listening abilities.

Ability to thrive in a fast-paced, high-volume environment.

High degree of reliability, punctuality, and professional accountability.

Strong autonomy and effective time-management skills.

Required Remote Work Equipment: Windows 11 PC, high-speed internet connection, and a quiet, private workspace.

French is the official language of the company.

However, fluent bilingualism (English/French) is required for this role due to the following business factors: Over 60% of the customers served by the call center reside outside Quebec (primarily in New Brunswick and other Canadian provinces).

Internal technology platforms, e-commerce software (Shopify), technical documentation, and training tools are configured in English.

Summary Does this opportunity sound like a great fit for you? Send your updated CV directly to:

📌 Customer Service Representative – E-Commerce (Montreal)
🏢 randstad canada
📍 Montreal