Lead passenger service operations with Sabre expertise at Canadian North in Yellowknife, supporting front-line agents and daily airport performance. Work includes irregular hours and shift work.

As a Customer Service Coordinator, you will guide daily operations while performing Customer Service Agent duties. You will support scheduling, task assignments, on-the-job training, safety, and proactive irregular-operations planning. The position reports to the Regional Manager, YZF.

Key Responsibilities:

- Process passengers and baggage through airport service procedures
- Adjust rosters and agent duties for operational changes
- Coordinate customer satisfaction, on-time performance, and IROP response
- Support staff training and guidance on company systems




- Record flight times and conduct aircraft radio communications

Requirements:

- High school diploma or equivalent related work experience
- One year related and one year supervisory experience
- Working knowledge of the Sabre Computer System
- Knowledge of passenger check-in and baggage handling
- Willingness to work irregular hours, weekends, holidays, and shifts

Bring passenger service, supervisory experience, Sabre knowledge, and operational coordination to Canadian North’s Yellowknife team.

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📌 Customer Service Coordinator Yellowknife
🏢 Canadian North
📍 Yellowknife