Job DescriptionBilingual Customer Service Representative - Assistance Services $22.56/hAre you a people person with a knack for providing excellent customer service? Are you interested in working in a multilingual and friendly environment that encourages personal and professional development? We would love to meet you!As a Bilingual Customer Service Representative, you'll be providing assistance to people from all around the world during travel-related medical and non-medical emergencies, and making a difference in their lives.What does your typical day look like?Act as a resource person for the patient, family members and medical facilities regarding policy benefits and coverage information; Open the initial claim and refer the person to the most suitable healthcare providers; Pre-approve medical tests and provide pertinent information to the customer on the products and services administered by the insurance company, and coordinate follow-up actions; Record the interactions and transactions in the claims system and ensure a superior level of customer service.What skills and experience are we looking for?College diploma or equivalentExperience in customer service,



telecommunications and/or claims assistanceBilingual both verbally and in writing (English and French) another language will be considered an asset (the use of English is necessary to answer a large number of calls in English)Customer service orientedAbility to work with people in a fast-paced, team environmentGood communication skills and highly professionalGood computer skills (Microsoft Office, internet etc.)We offer youWhat does Global Excel offer you?Three weeks of vacation; An extensive benefit package that includes health (100%), dental, life and travel insurance, as well as a retirement savings plan; A versatile and supportive work environment offering several benefits such ason-call doctors, an on-site Bistro, and much more; A company wellness program that includes an on-site gym, opportunities to participate in fitness classes, discounts at local businesses as well as "lunch-and-learns" on various topics linked to health and wellness; Many opportunities for advancement, development and financial assistance to employees who wish to continue their education.To get a taste of the Global Excel life and for more information on our company, visit our Facebook page and website:

📌 Customer Service Representative (Bilingual) - $22.56/Hour (Sherbrooke)
🏢 Global Excel Management
📍 Sherbrooke