Provide escalated technical support as a Technical Support Analyst at NRT. This role requires exceptional problem-solving skills to address diverse issues in a fast-paced setting.As an Operator II in NRT's Customer Support Center, you will deliver first-line support by diagnosing and resolving technical challenges across hardware, software, and networking. Ideal candidates should demonstrate proficient customer service skills and the ability to manage escalations from Tier 1 support effectively.Key Responsibilities:Monitor systems for service availability and performanceTroubleshoot and resolve complex technical incidentsRespond quickly to infrastructure alerts and service impactsHandle Tier 1 escalations with efficiencyGuide and develop Tier 1 technicians in troubleshootingRequirements:Bachelor's degree in Computer Science or related fieldCCNA Certification for networking expertiseExperience managing escalations from Tier 1 supportStrong knowledge of operating systems and hardwareFamiliarity with network monitoring tools and security practicesExcel in customer-focused technical support and develop your skills with NRT's supportive team.

📌 Technical Support Analyst At Nrt (Toronto)
🏢 NRT Technology
📍 Toronto