At Kotn, we're reimagining the way our everyday items are made and purchased, beginning with your wardrobe, setting a recent standard for social impact and traceability. Founded in February 2015, Kotn has been featured in over 80 publications such as New York Times, GQ, Vogue, Elle, and The Wall St. Journal. Kotn was founded in Toronto by three best friends, who were fed up with compromising on quality, design, sustainability, brand experience, and price.What You'll Be Working On:Operations (25%)Perform managerial duties including closing, opening and standing in for Market Manager when neededLead clientele management by initiating customer follow-ups and collaborate with Market Manager to provide a better omni-channel customer experienceTake initiative with ideating new processes for sales and relationship-building opportunitiesSupport in overall store maintenance from performing cleaning, executing weekly tasks, and maintaining the floor day-to-dayVisual Merchandising (25%)Support in daily operations tasks including supporting with product operations as required and upholding visual and window merchandising standardsMaintain physical store cleanliness and organization to provide a safe and comfortable shopping environmentWork alongside Market Manager in sourcing local third-party vendors to supply in-store in order to maintain community relationshipsEnsure optimum product level volume is being upheld on the floor by restocking and communicating with Market Manager when product levels are lowCustomer Experience & Service (50%)Customer-facing everyday,



provide best-in-class customer service experience to our customers, fielding questions and providing upbeat, customized experienceTake ownership of building and maintaining relationships with customers, neighbours, and our communities through building clientele and hosting brand propelling events/activationsSupport and promote all streams of service provided by Kotn including but not limited to wholesale opportunities and omni-services from a retail levelProcess cash operations with efficiency and accuracy by capturing customer opt-in to leverage for future marketing opportunities and to finalize the in-store experience loopResolving CEO's in a timely manner in line with Kotn customer experience guidelinesWhat You'll Bring:IntegrityBe the face of the brand: maintains authenticity, live and communicate the Kotn values and ethosCommunicationDemonstrate awareness by adjusting language and terminology, both written and verbally, for intended audience to clearly convey ideas and address opportunitiesAdaptabilityOptimistically acclimates to environments of change whether through process, industry or organizationalCollaborationContributes to an environment that supports transparency and cooperation among othersAdditional Requirements:1-2 years experience in a leadership role at a mid-volume, customer-driven retail environmentPrevious experience in customer service is a must, ideally in a clientele based environmentA diverse set of interests and skillsEasily adaptable to an ever changing work environmentAbility to work weekends

📌 Sales Lead (Vancouver)
🏢 Style Nine to Five
📍 Vancouver