Date limite pour présenter sa candidature : 07/01/2026 Adresse : 33 Dundas Street West Groupe de famille d'emploi : Solutions clientèle Senior Manager, Portfolio & Sales Enablement This is a hybrid role in Toronto Location: Toronto, ONTeam: Customer Lifecycle ManagementReports to: Director, Customer Lifecycle Management & Strategy Role Summary The Senior Manager, Portfolio & Sales Enablement is accountable for driving the end-to-end orchestration, performance, and governance of the Customer Lifecycle Management (CLM) journey portfolio, spanning both new and existing lifecycle initiatives. This role operates as a central portfolio leader and strategic partner to the Director, ensuring clarity of priorities, disciplined execution, and measurable business outcomes across multiple journeys. Acting as a PMO lead, strategy advisor, and chief of staff, this individual will: Drive integrated planning, delivery, and performance management across all CLM journeys Identify and deliver cross-journey initiatives that unlock growth (e.G., sales enablement, primacy, customer experience improvements) Establish scalable operating models, governance structures, and delivery standards Enable the team and partner ecosystem to execute with speed, clarity, and accountability Key Accountabilities Portfolio Strategy & Governance Define and operationalize a portfolio-level strategy and roadmap across all CLM journeys (new and existing) Establish and run governance forums, stage gates, and prioritization frameworks to ensure aligned decision-making Provide explicit visibility into portfolio progress, risks, dependencies, and outcomes to senior leadership Ensure alignment of journey plans to broader retail banking objectives (growth, primacy, engagement, efficiency) Portfolio Delivery & PMO Leadership Act as the central owner of portfolio delivery, coordinating timelines, dependencies,



and execution across journeys Drive integrated planning and sequencing across initiatives to optimize impact and resource utilization Standardize delivery approaches (e.G., roadmaps, business cases, measurement frameworks, stage gates) Identify and resolve execution risks, bottlenecks, and cross-team dependencies Ensure initiatives are set up for scalable, repeatable execution Sales Enablement & Cross-Journey Initiatives Identify and lead horizontal initiatives that cut across journeys to improve customer and business outcomes (e.G., sales enablement, cross-sell frameworks, frontline enablement) Partner with key stakeholders to define and deliver enterprise-level capabilities that enhance customer engagement and product adoption Ensure consistency in customer experience, messaging, and value proposition across journeys Drive initiatives that improve products per customer (PPC), share of wallet, and primacy Performance Management & Insights Establish and manage portfolio-level KPIs and performance dashboards Track and report on journey performance, delivery progress, and business impact Leverage data and insights to identify optimization opportunities and strategic pivots Drive a performance culture grounded in transparency, accountability, and continuous improvement Stakeholder & Enterprise Leadership Act as a trusted advisor and thought partner to the Director and senior leaders Influence cross-functional stakeholders across Product, Marketing, Campaign Strategy & Execution, Retail Product Teams, Analytics, Digital,



and Operations Lead alignment across partners to ensure shared ownership and delivery against common objectives Represent CLM in key forums, ensuring clear articulation of priorities, progress, and impact Team Enablement & Operating Model Design and evolve the CLM operating model, RACI, and ways of working across journeys Support hiring, onboarding, and enablement of new journey teams Establish best practices, toolkits, and frameworks to accelerate delivery quality and consistency Foster a culture of collaboration, transparency, and high performance Risk & Governance Ensure all initiatives align with BMO’s risk management framework, policies, and regulatory requirements Proactively identify and manage delivery, customer, and operational risks Ensure initiatives are delivered within risk appetite and governance standards Qualifications & Experience Experience – Typically 7+ years in strategy, program delivery, consulting, or retail banking Leading complex, cross-functional portfolios or large-scale programs Operating at both strategic and execution levels Strong stakeholder management across multiple groups and competing priorities Education – Post-secondary degree in Business, Commerce, Engineering, or related fieldMBA or advanced degree is an asset Salaire $94,600.00 - $176,000.00 Benefits BMO offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. Employees also have access to wellness and reward programs. EEO and Inclusive Workplace BMO s'engage à offrir un milieu de travail inclusif, équitable et accessible. Des mesures d’adaptation sont disponibles sur demande pour les candidats qui participent à tous les aspects du processus de sélection. Pour demander des mesures d’adaptation, veuillez communiquer avec votre recruteur. #J-18808-Ljbffr

📌 Senior Manager - Portfolio & Sales Enablement - C$94,600 - C$176,000 A Year (Toronto)
🏢 BMO
📍 Toronto