Grand Prix Import is a company which specializes in the sale, installation, maintenance, and support of Garage Equipment. We are looking to strengthen our Customer Service Representative team with someone who is a team player, and a skilled problem solver. We need an enthusiastic individual who can listen to customer service issues and then offer a solution to each problem. The successful candidate for this role will have a solid command of the company's customer service policies, and be well-trained in product knowledge that can be critical for offering quick and accurate assistance to customers. Below is an outline of the job description, responsibilities and requirements.Tasks & responsibilitiesAnswers incoming customer calls regarding products, suggesting information about other products, responds to product problems, service questions,



billing issues and general client concernsResponsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every callerUpdate and maintain customer information in the customer service database during and after each callPrepare product or service reports by collecting and analyzing customer informationResolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; scheduling service callsProvide service, quote, order and billing as requiredWork with the team to stay updated on product knowledge and be informed of any changes in company policiesReach out to customers and verify account informationOccasionally inventory small parts as requiredRequirements2-3 years customer service experienceFocus and Problem Solving skillsListening, and communication skillsCustomer orientation and ability to adapt/respond to different types of charactersAbility to multi-task, prioritize and manage time effectively

📌 Customer Service (Montreal)
🏢 Grand Prix Import
📍 Montreal